MCL FinOps Specialist at Maersk in Sichuan

Job description

Introduction Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Job Purpose： Executes day-to-day accounting and operational activities within Cold Chain Logistics (CCL) processes with accuracy and compliance to defined standards. Supports financial transactions related to temperature-controlled warehousing, distribution, and value-added services (billing, invoicing, AP/AR, cost allocation), ensuring financial integrity while maintaining alignment with cold chain operational requirements such as storage conditions, handling charges, and service-level agreements. Works within defined guidelines and escalates non-routine issues as required. Key responsibilities： Handle customer service and finance-related requests through case management tools and communication channels. Process billing, invoicing, and basic financial transactions in line with customer contracts and service agreements. Support customer onboarding activities, including validation of contract and master data. Manage customer queries related to invoices, payments, and service delivery in a timely manner. Assist in dispute management by identifying discrepancies and coordinating with relevant teams for resolution. Maintain accurate records of customer interactions, transactions, and case updates in systems. Ensure adherence to defined SLAs for customer response and transaction processing. Follow standardized operating procedures (SOPs) and escalate exceptions or non-standard issues. Collaborate with internal stakeholders (operations, finance, commercial teams) for issue resolution and service delivery alignment. Generate basic reports on cases, disputes, and transaction volumes for tracking and review. Support continuous improvement initiatives and process standardization efforts within FinOps. Ensure compliance with internal controls, policies, and audit requirements. undefined Accountabilities Accurate and timely execution of billing, invoicing, and customer-related financial transactions. Effective handling of customer cases and queries within SLA timelines. Compliance with contract terms, internal policies, and operational guidelines. Maintenance of data integrity across customer and financial systems. Required Experience & Skills： Graduate in Commerce / Finance / Accounting or related field Basic understanding of accounting processes (AP/AR, billing, cost allocation) Awareness of general logistics concepts (Warehouse storage, Distribution & handling requirements) Strong attention to detail and accuracy Ability to follow standardized processes and ensure compliance Basic analytical skills for cost and revenue tracking Good communication and cross-functional coordination skills Ability to manage routine tasks within