Marketing Automation Specialist, Salesforce Marketing Cloud at University of Rochester

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 300 East River Rd, Rochester, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100006 Ofc Sr Vice Pres Advancement Work Shift: UR - Day (United States of America) Range: UR URG 113 Compensation Range: $77,600.00 - $116,400.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Marketing Automation Specialist, Salesforce Marketing Cloud is responsible for the day-to-day management, optimization, and innovation of our Salesforce Marketing Cloud (SFMC) ecosystem. This role serves as the bridge between marketing strategy and technical execution—designing, building, and monitoring automated journeys and campaigns that drive engagement, conversion, and loyalty across email, SMS, and other digital channels. The ideal candidate combines strong marketing operations experience with hands-on Salesforce Marketing Cloud expertise (e.g., Journey Builder, Email Studio, Automation Studio, Mobile Studio, and data management). Essential Functions: Campaign & Journey Execution Design, build, and deploy multi-channel campaigns in Salesforce Marketing Cloud using: Journey Builder, Email Studio, Mobile Studio, and Automation Studio Translate marketing strategies and business requirements into technical specifications and campaign logic. Create dynamic and personalized content using AMPscript, Content Builder, and data extensions. Manage campaign setup including segmentation, scheduling, throttling, and channel mix. Perform quality assurance (QA) and testing (content, links, dynamic fields, rendering, and tracking) prior to launch. Platform Administration & Configuration Serve as day-to-day administrator for Salesforce Marketing Cloud: User setup, roles, and permissions Business unit configuration and folder structure Sender profiles Maintain and optimize data extensions, contact model, and subscriber configuration. Partner with Salesforce CRM admins and IT to ensure proper data flows, integration points, and alignment across systems. Monitor release updates, system performance, capacity, and error logs; create and manage support tickets as needed. Data Management, Segmentation & Analytics Build and maintain audience segments using filters, SQL queries, and data extensions. Create and optimize automated data flows and imports (via Marketing Cloud Connect, Automation Studio, SFTP, API integrations as applicable). Partner with Advancement Marketing Communications to develop and maintain reports/dashboards for campaign performance and key KPIs (e.g., opens, clicks, conversions, opt-outs). Partner with analytics/BI teams to connect Marketing Cloud data with CRM and other data sources for end-to-end funnel reporting. Use insights and A/B test results to refine targeting, content, and send strategies. Stakeholder Collaboration & Requirements Gathering Collaborate with marketing communications, alumni relations and constituent engagement, and other Advancement teams (as appropriate) to: Gather campaign requirements. Define audiences and success metrics. Align campaign setup with overall business goals and customer journeys. Act as a subject matter expert on SFMC capabilities and constraints, advising stakeholders on best practices and what’s fe