Manager/Senior Manager, Programme Evaluation (P2MD) at Singapore Public Service in Paya Lebar Quarter -PLQ 2

Job description

[What the role is] We are looking for a detail-oriented and analytical individual with a passion for improving lifelong learning and employment outcomes for Singaporeans. Reporting to the Team Lead, you will play a key role in supporting group operations through effective administration, data governance, documentation and knowledge management, as well as programme evaluation, while generating data insights that enhance programme delivery and outcomes through Theory of Change. [What you will be working on] What The Role Is We are looking for a detail-oriented and analytical individual with a passion for improving lifelong learning and employment outcomes for Singaporeans. Reporting to the Team Lead, you will play a key role in supporting group operations through effective administration, data governance, documentation and knowledge management, as well as programme evaluation, while generating data insights that enhance programme delivery and outcomes through Theory of Change. What Skills You Will Apply Programme Evaluation You support the review and evaluation of career and employment programmes to assess their effectiveness and identify areas for improvement. This includes using the Theory of Change, programme evaluation methodologies to analyse programme performance. You would also be coordinating reviews, monitoring follow-up actions, maintaining documentation, and ensuring compliance with programme requirements. Data Analysis & Reporting You are skilled in working with data from multiple sources to support reporting and analysis. You can identify trends, monitor programme performance, and provide insights and recommendations that support programme planning, management and improvement. Admin & Budget Monitoring You work closely with teams across the organisation to coordinate data and reporting requirements, ensuring information is submitted accurately and on time. You can follow up on outstanding submissions, resolve reporting issues, and support budget and utilisation monitoring. You are also comfortable managing the day-to-day administrative processes that keep programmes running smoothly. This includes maintaining programme records and documentation, managing system access, monitoring budgets and programme utilisation, preparing regular reports, and identifying opportunities to improve processes and programme delivery. What You Will Be Doing Monitor and review budget utilisation, cashflow projections and programme outcomes. Maintain and improve documentation, records and knowledge-sharing practices across the team. Manage system access requests and user accounts, including regular reviews of access permissions. Oversee Customer Relationship Management cases and ensure timely responses. Analyse programme data and prepare reports to support programme planning, delivery and improvement. Review and improve operational processes to enhance efficiency and programme effectiveness. Support programme reviews and evaluations by assessing programme performance, identifying areas for improvement, and tracking follow-up actions. [What we are looking for] What We Are Looking For Possess an eye for details and organised, with the ability to manage multiple tasks, meet deadlines, and deliver quality work. Good with numbers Strong in data analysis and reporting, with the ability to work with data, identify trends, and turn findings into clear insights and recommendations. Comfortable using Excel and other digital tools to manage, analyse and present information. Effective communicators who can work well with different teams and stakeholders to coordinate work and resolve issues. Proactive and resourceful, with a strong sense of ownership and a willingness to improve processes and solve problems. Adaptable and resilient, with the ability to work in a fast-paced environment and respond to changing needs. Experience in programme management, programme evaluation, workforce development, grants administration, governance, or compliance-related