Manager, Underwriting Services-Wholesale Casualty at Everest in Warren, NJ

Job description

Title: Manager, Underwriting Services-Wholesale Casualty Company: Everest Insurance Company Job Category: Underwriting Operations Job Description: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world. Everest Evolution is seeking a highly motivated Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants responsible for delivering best-in-class operational support across our Property & Casualty insurance portfolio. This role is accountable for driving operational excellence, service quality, productivity, and employee engagement while ensuring critical underwriting support functions are executed accurately, efficiently, and in accordance with established service level commitments. The Manager serves as a key operational leader responsible for optimizing workflows, leveraging data and analytics to drive performance, leading organizational change initiatives, and fostering a culture of continuous improvement. Success in this position requires a strategic mindset, strong leadership capabilities, operational expertise, and the ability to influence cross-functional stakeholders while balancing day-to-day execution with long-term business objectives. The ideal candidate thrives in a fast-paced, evolving environment and is passionate about developing high-performing teams that deliver exceptional service to underwriting partners and customers. Primary Responsibilities Operational Leadership & Service Delivery Lead and develop a team of Underwriting Assistants responsible for supporting underwriting operations across one or more business segments. Maintain accountability for end-to-end operational performance, ensuring timely and accurate completion of key processes, including rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities. Monitor operational metrics, service level agreements (SLAs), quality indicators, and productivity benchmarks to ensure consistent achievement of business objectives. Proactively manage workload distribution, resource allocation, capacity planning, and prioritization efforts to balance service demands and optimize team performance. Serve as an escalation point for operational issues, driving timely resolution and minimizing impact to internal and external customers. Data Analytics & Performance Management Utilize operational data, dashboards, and reporting tools to identify trends, assess performance, and drive informed decision-making. Analyze production, quality, and service metrics to uncover root causes, improve efficiency, and enhance customer outcomes. Establish performance expectations and accountability measures that align individual, team, and organizational objectives. Communicate business results, operational insights, risks, and opportunities to leadership and key stakeholders. Continuous Improvement & Transformation Establish a culture of evidence-based problem solving by ensuring operational decisions and corrective actions are informed by data, root cause analysis, and measurable outcomes rather than anecdotal observations. Champion a culture of continuous improvement by identifying opportunities to streamline workflows, eliminate waste, improve quality, and increase operational efficiency. Lead root cause analysis efforts utilizing structured problem-solving methodologies to address recurring challenges and improve business outcomes. Partner with underwriting, operations, technology, and business stakeholders to design and implement process enhancements, automation opportunities, and operational improvements. Support organizational transformation ini