Manager, Strategic Accounts Resources - AAA at Genuine Parts Company in Atlanta, GA

Job description

Job Summary The Strategic Accounts Resources Manager supports the growth, sustainment, operational execution, and customer experience of assigned strategic-account relationships. The role serves as a central resource for customer-program administration, sales support, communications, reporting, promotional execution, enrollment management, and issue resolution. Working closely with the Director, Strategic Accounts, field teams, customers, program partners, and cross-functional partners, the Manager helps remove barriers to sales growth, customer retention, program adoption, and fulfillment of customer commitments. The role acts as a business expert for assigned customer programs, including program eligibility, features, benefits, processes, reporting, and operational requirements. Responsibilities Program Management and Account Support • Support the execution of strategic-account plans, customer programs, growth initiatives, and operational-improvement priorities. • Serve as a primary internal resource for customer-program questions, including eligibility, enrollment, program features and benefits, operational processes, and participation requirements. • Coordinate customer-program enrollment, maintenance, eligibility reviews, removals, and related documentation in accordance with established processes and service-level expectations. • Reconcile customer-provided provider, location, participant, or other applicable rosters on a recurring basis; investigate discrepancies and coordinate timely resolution. • Support administration of customer rebates, incentives, sales reporting, audits, and other required program reporting. • Maintain accurate records of account activities, program participation, commitments, issues, actions, and customer documentation. • Assist with customer requests, RFPs, proposals, presentations, pricing support, and other sales-support activities as assigned. • Identify process gaps, participation barriers, recurring customer issues, and improvement opportunities. • Work with internal and external partners, including the customer, to market programs, time-bound promotions, and other sales and marketing opportunities, Communications, Marketing and Program Adoption • Develop, coordinate, and communicate approved marketing, promotional, sales, and program materials that increase awareness, participation, adoption, and incremental sales. • Partner with Category, Marketing, Product Sales, field teams, and other stakeholders to develop customer-specific promotions and program initiatives. • Coordinate customer-program communications for internal and external audiences, including program updates, promotional launches, process changes, recurring meetings, and follow-up actions. • Create and maintain approved customer-program content and internal program documentation on Company platforms, customer portals, and other designated communication channels. • Develop sales presentations, customer communications, executive business-review materials, meeting agendas, and supporting documentation. • Present program, promotions, sales results, improvement plans to internal and external customers including customer management and large groups. • Track, analyze, and report promotion and program results; communicate performance insights and recommended actions to the Director and applicable customer stakeholders. • Support development and delivery of program-training materials and standard operating procedures (SOP) that enable consistent field and customer execution. Customer, Field, and Cross-Functional Collaboration • Coordinate recurring meetings with customer corporate contacts, local customer organizations, field teams, and internal stakeholders; document decisions, actions, owners, and deadlines. • Implement new programs from the ground up. Serving as the subject matter expert, trainer and support with the intention of handing off the program upon stabilization to the field for sustained program execution. • Work with Maj