Manager, Strategic Accounts at Santander in Wilmington, MA

Job description

Manager, Strategic Accounts Country: United States of America It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Manager, Strategic Accounts is responsible for overseeing a list of key accounts and supervising a team of Strategic Account Specialist focused on the development of the account management function and the key accounts we aspire to grow and retain throughout the sales process. Responsible for all facets of people management to include, coaching, facilitating performance and corrective action discussions and fostering a positive work culture. Strategic and innovative thinker, using outside of the box ideas to meet annual quota goals. Communicates with clients to understand their needs and explain product value. Builds relationships with clients based on trust and respect. Collaborates with internal departments to facilitate client need fulfillment. Collects and analyzes data to better position products and services in the market. Keeps accurate records pertaining to potential case load and account notes. Resolves complaints and prevents additional issues by improving processes. Identifies industry trends. Communicates and delegates action plans throughout sales organization. Must be willing to perform light travel (30%). What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma, GED: or equivalent education - Required Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred Qualifications: 5+ Years of experience in a sales or account management position - Required Advanced experience in the industry with an expertise in a specific skill set or business area - Required Knowledge of MSA Terminology, Workers’ Compensation and liability cases. Aptitude for solving complex issues for account management, sales and potential clients. Ability to educate clients and prospective clients, manage and build relationships. Excellent written and verbal communication. Workers’ Compensation and/or Medicare Set Aside Subject Matter Expert with deep domain expertise in post settlement administration for Worker’s Compensation and liability cases; has an ability to explain to others through written and verbal methods and act as a resource for Sales Operations team and Member Care Services. Systems Subject Matter Expert with ability to navigate through multiple systems including: MS Office Suite including Word and Excel, CareHub, Adobe, and Salesforce products. Proven sales strategy experience resulting in significant client relationship growth. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Experience in workers' compensation and liability, settlement administration, Medicare Set Asides, or related insurance industries, along with prior people leadership and change management experience. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and repres