Manager, Security Operations Center (SOC) at BlueVoyant

Job description

Position: Manager, Security Operations Center (SOC) Location: Hybrid – College Park, MD (On-site 2–3 days per week) Work Authorization: US Citizenship Required BlueVoyant is seeking a Manager, Security Operations Center (SOC) to lead a growing SOC organization of roughly 60 employees, playing a critical role in protecting client relationships and driving retention. This is a client-facing leadership role responsible for shaping how customers experience the SOC — from escalation handling through the metrics and reporting that inform leadership decisions. The role carries strong potential for growth into a higher-level leadership position as the team and business scale, making it a great fit for an ambitious leader who wants to build and shape a growing organization. What You'll Do: Lead, develop, and manage a team of Team Leads, Trainers, and Security Analysts, providing strategic direction, coaching, and performance management Assume full responsibility and accountability for ensuring all SOC customers receive world-class service Own the management of customer escalations, with the primary goal of client retention, partnering closely with Client Success on remediation plans and client communication Provide oversight and management of Team Leads and the wider Analyst team, ensuring consistent quality and performance across the SOC Lead post-incident review meetings to capture lessons learned following the resolution of critical events Ensure key Security Operations actions incorporate relevant customer impact considerations by engaging key stakeholders and communicating known/suspected implications of technical decisions Validate that Security Operations activities adequately address customer requirements across all MSS services Oversee operations in deterring, identifying, monitoring, investigating, and analyzing network intrusions Supervise complex event investigation and incident declaration, ensuring events are properly identified, analyzed, and escalated to incidents Ensure the team's incident investigation, handling, response, and documentation meet quality and SLA standards Assist in the advancement of security policies, procedures, and automation Develop incident response reporting and policy updates as needed Partner cross-functionally with Client Success, Content Engineering, Threat Hunt, and Product leadership to drive service improvements and represent the SOC's priorities Develop and maintain SOC performance metrics, delivering regular reporting on team performance, incident trends, and customer outcomes to leadership Regularly communicate with customer IT teams to inform them of issues, help them remediate, and ensure continued business as usual Maintain a strong awareness of the current threat landscape What You'll Bring: Ability and willingness to commute to the College Park, MD office 2–3 days per week Experience working within a global organization, partnering with distributed teams across multiple regions and time zones Prior experience managing managers or team leads, with direct accountability for team performance and development Ability to handle high-pressure situations in a productive and professional manner Ability to work directly with customers to understand requirements for and feedback on security services, including managing escalations to protect client relationships Advanced written and verbal communication skills, with the ability to present complex technical topics in clear and easy-to-understand language Strong teamwork and interpersonal skills, including the ability to work effectively with a globally distributed team Able and willing to work in a 24/7/365 environment Technical Expertise: Knowledge of and experience with the Microsoft Security Stack (Defender, Sentinel etc) Knowledge of and experience with intrusion detection/prevention systems and SIEM software Advanced knowledge and understanding of network protocols and devices Advanced experience with Mac OS, Windows, and Unix systems Abi