Manager-Risk Management at American Express in New York, NY

Job description

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. With opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Global Risk & Compliance organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. GRC colleagues are passionate about supporting the Company's goals of growth and progress by fostering a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and customers through effective risk management and oversight activities. The Opportunity: GRC's Enterprise Risk Management & Risk Oversight organization is seeking a Manager to support the implementation, adoption, and ongoing governance of the Enterprise Change Risk Management Policy and associated governance programs. The role will provide dedicated capacity across Change Risk Management, New Products Governance, Project Governance, and related initiatives, while serving as a flexible, consulting-style resource for strategic priorities led by the VP, Change Risk Management & Strategic Initiatives. This role combines risk management, governance, program execution, communications, stakeholder engagement, change enablement, and knowledge management. The successful candidate will be a strategic thinker who can translate complex governance requirements into practical solutions and help build sustainable infrastructure that supports consistent execution across the enterprise. Responsibilities: Support the continued implementation, sustainment, and enhancement of the Enterprise Change Risk Management Policy, translating governance requirements into scalable and practical processes. Coordinate policy and standards lifecycle activities across the Change Risk Management, New Products Governance, and Project Governance Policies, and related governance initiatives. Help develop, maintain, and enhance policies, standards, guidance, playbooks, procedures, templates, and governance artifacts that promote clear and consistent execution of program requirements. Serve as a flexible, consulting-style risk management resource to the VP, Change Risk Management & Strategic Initiatives, providing execution support for strategic priorities, emerging regulatory expectations, governance enhancements, and cross-program initiatives. Lead or support special projects requiring structured problem-solving, research, analysis, program management, stakeholder coordination, and decision-ready recommendations. Partner with stakeholders to embed Change Risk Management and New Products Governance requirements into business processes, balancing appropriate governance rigor with practical execution. Support the development and execution of training, communications, stakeholder engagement, and change enablement strategies that promote enterprise awareness, adoption, and consistent application of governance requirements. Own and maintain program knowledge management and infrastructure, including SharePoint content, standards documentation, training materials, communications, governance records, decision logs, templates, and related artifacts. Prepare program updates, governance materials, and structured reporting that clearly co