Manager Retail Quality at Andersen Corporation in Cottage Grove, MN

Job description

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: Position Purpose: Increase sales revenue and customer experience by leading reordering functions, continuous improvement activities and/or RBA initiatives. Responsible for engaging with regional teams, Operations leaders, RBA Retailers, manufacturing and supply chain to resolve complex and escalated issues, delivering on our brand promise. Responsible for working cross functionally on a regular basis to resolve issues, identify and implement customer experience and cost saving opportunities. Actively work as a customer advocate across the network. Define, deliver and direct operational and strategic needs for RBA retail quality experience. Responsible for leading leaders and creating a world-class customer experience. Position Responsibilities: Drives alignment for significant financial decisions impacting quality and customer experiences utilizing strong negotiation and persuasion skills. Acts as a lead liaison between retail and the RBA internal, legal department, logistics, supply chain and sales, providing resolution to escalated reorder issues. Manage continuous improvement & warranty/service policy initiatives and training programs to improve customer experience, reduce costs, and improve retail experience. Collaborate with regional managers, quality team, supply chain, logistics and business team leadership across RBA on strategy to drive excellent customer experiences, supporting retail programs while reducing the cost to serve our customers. Direct multiple functions and / or strategic corporate initiatives/projects. Create a collaborative framework with all functions or RBA (Business Unit Leadership, RD&I, Manufacturing, Quality, Legal, IT, Marketing and Sales) to deliver customer solutions to our retailers that create a competitive advantage and leverage insights garnered from Field Operations activity. Identify and implement technology based solutions that drive efficiency gains and enhance the customer experience. Develop, prioritize, lead and implement strategic plans, projects, and programs to promote long term continuous product, process and system improvements to improve customer experience. Other as outlined by Senior Director Retail Ops Direction of Others: Describe oversight, guidance and/or work direction provided and type of positions being directed (employees, contractors, etc.) Leads and manages multiple functions and /or strategic initiatives locally and /or across various regions Drives employee engagement in a highly demanding, complex and stressful functional area. Directs and develops project leaders through training, mentoring, performance feedback and salary administration. Interprets and administers company policies and procedures. Qualification, Skill and/or Competency Requirements Four year degree in Business/related discipline and/or 8 years of business experience, with 5 or more years in a supervisory or management capacity; or an equivalent combination of education and exp Strong conflict management, negotiating and influencing skills Outstanding collaborator with the demonstrated ability to build partnerships with leaders across the Enterprise. Excellent verbal and written communication skills Demonstrated ability to identify business opportunities, develop strategic plans and facilitate issue resolution. Outstanding business and financial acumen as demonstrated by effective