Manager, Professional Services Federal at Collibra

Job description

Joining Collibra’s Professional Services Team At Collibra Public Sector (CPS), the Manager, Federal Professional Services is responsible for leading all services roles and functions to ensure the long-term success, adoption, and satisfaction of government clients. The role drives a cohesive customer journey, aligns services delivery with other CPS delivery to mission outcomes, and ensures operational excellence across the entire customer lifecycle. This role safeguards account health, revenue, and customer satisfaction by proactively identifying and mitigating technical risk, coordinating services engagements, and building operational frameworks for GTM clarity and alignment amongst the services teams. Federal Engagement Managers at Collibra Public Sector are responsible for Services Management Manage services operations and resources, including Engagement Manager and Solution Architects, ensuring timely and successful project execution and value delivery. Manages professional service team in respect to project milestones, delivery and goals. Responsible for team utilization and revenue optimization. Drive operational excellence in services delivery. Monitor performance to ensure teams are performing within expectations and achieving high levels of project success. Collaborate on GTM strategy for CPS Services, helping shape how services is positioned, sold, and delivered throughout the customer journey. Guide sales enablement and customer-facing messaging, ensuring services' value proposition is clear, consistent, and aligned with customer needs. Evaluate pricing and packaging strategies for new and existing offerings. Identify expansion opportunities and influence sales motions with timely insights. Contribute to strategic deal support, partnering with Sales and Finance on high-impact renewals, expansions, and new business that include services offerings. Engages with new / prospective customers to identify business challenges and opportunities, recommend solutions / solution enhancements and propose a high-level delivery roadmap based on expected business value. Customer Project Oversight Guide project team members through scoping and level of effort estimates. Ensure effective controls are in place and regularly updated in order to monitor the full implementation project lifecycle including: project plans, status reports, time recording, resource planning, and first value forecasting. Advises implementation project teams and customers on milestone achievement, issue resolution and change management. Ensures effective controls are in place to monitor the full implementation project lifecycle. Develops and tracks overall project success, customer satisfaction, and quality of delivery. Maintains and nurtures consultative relationships with key customer leadership and decision-makers. Establishes and ensures effective execution of solution delivery accelerating the customer's time to value. Perform post-project reviews to ensure achievement of business objectives. Customer Journey Mapping and Operational improvement Assist with the design, execution, and continuous improvement of the end-to-end customer journey. Implement frameworks to continuously assess services customer value realization, using structured feedback and data to refine operational and delivery models. Drive maturity in delivery practices, tooling, and customer engagement models. Standardize and operationalize proactive engagement workflows in relation to the technical teams (e.g., onboarding, QBRs, Value delivery, and Renewal motions). Identify trends and opportunities for improvement within the services organization, and implement solutions to enhance customer success and team efficiency. Captures lessons learned and ensures their application to future project planning and process improvement. Team Leadership & Development Lead, coach, and mentor a team of Engagement Managers and Solution Architects, empowering them to deliver an exceptional customer experienc