Manager, People Technology & Analytics at Ro

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As Manager, People Technology & Analytics, you’ll serve as a key conduit between the People Team (e.g., People Partners, Talent, Total Rewards), IT, Payroll, Finance, and the broader business—translating business and employee needs into scalable technology solutions, reliable data architecture, and actionable workforce analytics. As a technology-forward company, Ro employees have high expectations for intuitive systems, seamless experiences, and high-quality support. This role will play an important part in shaping how employees interact with People systems and services by building efficient workflows, scalable self-service experiences, intelligent automations, and AI-enabled solutions that improve both operational efficiency and the employee experience. At the same time, you will help strengthen the company’s workforce data and analytics capabilities—ensuring People data is accurate, well-governed, and transformed into meaningful insights that support strategic planning, organizational effectiveness, and business decision-making. This role is ideal for someone who combines systems thinking, analytical rigor, and a startup mindset, and who is comfortable operating strategically while remaining hands-on when needed. What You’ll Do: • Own the People technology ecosystem, with UKG serving as the core system of record, ensuring systems are scalable, connected, and aligned to business needs • Govern and maintain organizational data structures including entities, departments, sub-departments, job codes, job architecture, reporting hierarchies, and naming conventions to ensure consistency and reporting integrity • Design and oversee People systems architecture and data flows across HR platforms (e.g., ATS, payroll, benefits, compensation, performance tools), ensuring accurate and reliable upstream/downstream integrations • Build and maintain People reporting, dashboards, and workforce analytics (within UKG and external BI/reporting tools) to support operational and executive decision-making • Analyze workforce data to identify trends, correlations, risks, and opportunities, and translate findings into actionable insights and recommendations • Partner cross-functionally with HR, IT, Payroll, Finance, and business leaders to align on systems strategy, data governance, reporting logic, and workforce metrics • Ensure data accuracy, consistency, integrity, and security across People systems and downstream reporting environments through audits, validation, and reconciliation processes • Identify opportunities to streamline processes, automate workflows, and improve reporting infrastructure, including leveraging AI and automation tools where appropriate • Oversee HR technology enhancements, integrations, and vendor partnerships, partnering with external consultants where appropriate for technical configuration work • Train and support stakeholders on People systems, reporting, and data interpretation, building scalable self-service reporting capabilities where possible • Identify complex system and data issues, recommend solutions, and drive resolution end