Manager of Business Operations at Massachusetts Bay Community College in Wellesley Hills, MA

Job description

Position Summary The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. The Manager of Business Operations provides day-to-day leadership for the College's bookstore and assigned on-campus operational services, including inventory management, shipping and receiving, mail services, surplus property, supply distribution, vending and related logistics. Reporting directly to the Director of Procurement & Business Operations, the Manager establishes work priorities, service standards, schedules, and procedures; supervises assigned staff; coordinates service delivery across campuses; and resolves operational issues in a timely and customer-focused manner. Key Responsibilities and Duties: · Manage day-to-day bookstore operations and serve as the primary operational liaison with bookstore and gear shop vendors, students, faculty, staff, and campus partners; · Oversee external vendors providing auxiliary services as assigned, ensuring contract compliance and performance standards; · Coordinate course-material adoption support, order fulfillment, rental returns, on-campus distribution, student issue resolution, and communications related to bookstore and gear shop services; · Assist with the administration of textbook-related financial aid programs, including grants, scholarships, and emergency support; · Draft and lead institutional policy on required adoption timelines, cost transparency, and early pricing, aligned with HEOA (Higher Education Opportunity Act and other applicable guidelines; · Establish and monitor vendor service level standards, customer concerns, vendor performance, operational metrics, and compliance with established procedures and contract requirements; · Oversee campus merchandise and gear shop operations, including receiving, inventory, merchandising, sales support, and reconciliation processes as assigned; · Offer individualized and platform navigation assistance to students, faculty and staff with the book adoption processes, inventory audit, and other auxiliary services; · Coordinate and support physical inventories, departmental verification, reconciliations, transfers, tagging support, reporting, and follow-up on discrepancies; · Coordinate surplus property identification, storage, transfer, reuse, and disposal in accordance with approved procedures; · Research and collaborate on contracts and service agreements with the Procurement Department; · Ensure compliance with MassBay policies, relevant regulations, and best practices; · Assess the needs of the College community and develop strategies to enhance existing auxiliary services or introduce new services, implement sustainability practices in alignment with the College’s environmental goals; · Prepare reports on to inform planning and support; · Ensure high levels of customer satisfaction across all auxiliary services; · Work closely with College departments such as Procurement and Business Operations, Financial Aid, Student Accounts, Business Office, Marketing & Communications and Student Development to ensure a smooth operation and excellent customer services and seamless service delivery; · Participate in professional development activities; · Recruit, train, and supervise staff, including potential contracted/part time staff, involved in auxiliary services operations; · Perform other duties as assigned.