Manager, Merchant Strategy & Operations at Doordash Canada in Toronto, ON

Job description

About the Team The Merchant is at the core of DoorDash. The Merchant Team, one of the largest in the company, powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate seamlessly. About the Role We are looking for an operator with a strong bias to action who loves using data and getting creative to solve problems. You’ll join our Merchant Selection team, where we operate relentlessly towards ensuring we strike the best possible deals with our merchants, to enable us to grow our restaurant selection in a sustainable manner. Selection’s north star is simply to ensure we have the best & most restaurant offering in each neighbourhood we operate in. It sounds simple enough…but of course in practice it’s much more complicated than that. Retention is part of Selection because we believe that signing a merchant isn’t enough. It all means nothing if we churn the merchant a few months later (either poached by a competitor to go exclusive, or the merchant has had a bad experience and chooses to leave…both are equally bad). Since selection is measured on all merchants on the platform meaning we need to acquire + retain as many merchants as possible. It’s also our job to make sure that we’re retaining merchants in a way that not only aligns with our business priorities, but in a way that we can afford. Your role here is to critically analyze new and existing partnerships and help us sign/retain our partners either proactively or reactively (i.e., a churn threat or a competitor exclusivity takeover). To do so, you’ll get deep in the data, evaluate renegotiation deals and determine if the requested terms are financially feasible. We need to create the right amount of ‘friction’ to push for the best possible deal. Sometimes we have to hold firm and reject deals, other times we accept deals that may fall outside our WTP. We don’t always get it right, because there is both a science (financial modeling) and an art (intel from the field or strategic decisions) to deal desk and it really just takes multiple reps to get comfortable owning these approvals. You’re excited about this opportunity because you will… Strategize – Devise and execute initiatives against the overall Selection strategy, focused on how we can get the most out of our agreements with merchants Optimize – Build the best merchant revenue engine so DoorDash continues to offer the highest quality selection for its customers and retain our merchants Partner: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action. We’re excited about you because you have… 5+ years of experience in consulting, strategy, finance, analytics or business operations experience Financial modelling experience is required A proven track record of analytical problem solving, managing cross-functional initiatives and stake-holders, and succeeding in a fast moving environment An analytical mindset and can deliver actionable recommendations out of complex datasets; SQL experience is preferred Bachelors Degree or higher Why You’ll Love Working at DoorDash We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in