Manager, Merchant Integrations at Boku

Job description

Build the payment infrastructure powering global commerce. Boku connects billions of consumers to the payment methods they prefer, one market at a time. Our platform connects the world’s leading digital businesses to the local payment methods their customers already use. Spotify, Meta, Microsoft, Netflix and Tencent already run on Boku’s payment infrastructure. We operate across 60+ countries, support 200+ local payment methods and reach 7.5 billion consumer accounts. With headquarters in London and San Francisco and colleagues working across markets around the world, Boku is global by default. From London to Mumbai, São Paulo to Singapore, our teams collaborate across time zones, markets and cultures to build products for customers around the world. Join us to solve complex, real-time payment challenges at global scale. We share knowledge freely, take ownership of complexity and look for people who question how things are done and find better ways to build. Role Purpose We are seeking a dynamic and driven individual to join us as a Manager, Merchant Integrations within our Merchant Services department. In this pivotal role, you will lead a team of Integration Managers and oversee the integration of both prospective and existing merchants, serving as the primary point of contact and technical advisor throughout the onboarding journey. You will be responsible for the end-to-end execution of integration projects, ensuring timely and high-quality delivery. As the subject matter expert on merchant integrations, you will play a key role in shaping the merchant experience, driving operational excellence across teams, and leading strategic cross-functional initiatives. We value professionals who are passionate about continuous improvement, team leadership, and delivering meaningful impact through well-executed integrations. Key Responsibilities Lead and develop a team of Integration Managers fostering a high-performance, collaborative, and growth-oriented culture. Oversee the successful delivery of merchant onboarding and integration projects, ensuring consistency in execution, quality, and stakeholder satisfaction. Act as an escalation point for complex integration issues, supporting the team in problem-solving and technical decision-making. Drive standardization and continuous improvement of integration processes, playbooks, and documentation across the team. Own team level metrics and KPIs, using data to evaluate performance and monitor merchant satisfaction to drive continuous improvement. Ensure effective resource planning, workload distribution and prioritization across integration projects Lead strategic merchant integration initiatives Lead end-to-end onboarding and API implementation efforts, ensuring timely and successful go-lives. Translate complex technical concepts into accessible language for business stakeholders. Coordinate with cross-functional teams to identify, troubleshoot and resolve integration blockers. Maintain deep expertise in Boku’s payment APIs and platform capabilities. Collaborate with Product team to relay merchant feedback and advocate for scalable solutions. Monitor integration KPIs and merchant satisfaction to drive continuous improvement. Plan, organize and lead recurring integration meetings (both with internal and external stakeholders) Proactively identify, communicate and mitigate project risks, delays or technical gaps Advise merchants on solution design to support scalable and efficient integrations Clearly document and maintain project specific documentation within internal systems and tools Measures of Success 1. Technical and Strategic leadership Introduction of scalable process improvements, automation or tools that enhance integration efficiency and quality. Lead team development through structured mentoring, skills advancement and fostering a culture of continuous improvement and ownership. 2. Timely Delivery Meeting or exceeding integration project deadlines and issue resolution without