Manager - Long-Term Reliability Strategy at United Airlines in Chicago, IL

Job description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job Overview and Responsibilities The Manager – Long-Term Reliability Strategy works as part of the Reliability and Maintenance Programs team and leads United’s technical response to age-related reliability risks across all fleets. The manager directs a team of engineers in developing prioritized, data-driven initiatives and guides those initiatives from technical research and business-case development through organizational alignment and implementation. Serving as a strategic integrator across Engineering & Reliability, Finance, Supply Chain, Maintenance Planning, and operational teams, the role connects work owned by multiple groups into a cohesive long-term strategy. The manager translates complex technical and organizational efforts into clear executive narratives that support investment decisions, establish priorities, and communicate progress toward a sustainable fleet lifecycle strategy. Develop and maintain an enterprise-wide aging-aircraft reliability strategy and portfolio across all fleets. Establish priorities, identify emerging technical and operational risks, define strategic objectives, and connect individual initiatives into a cohesive long-term roadmap that supports fleet reliability, aircraft availability, regulatory compliance, and cost-effective operations Coordinate aging-aircraft efforts across Maintenance Programs, Fleet Engineering, Fleet Management, Reliability, Finance, Supply Chain, Maintenance Planning, and operational teams. Build alignment among groups with different priorities, clarify organizational dependencies, and ensure that maintenance program initiatives are coordinated with the broader work underway across Engineering & Reliability Guide the development, prioritization, approval, and implementation of data-driven maintenance programs and engineering initiatives addressing age-related failure modes and reliability risks. Ensure recommendations include appropriate technical research, project justification, cost-benefit analysis, risk assessment, implementation planning, and coordination of regulatory approvals when required Develop and deliver executive presentations, recurring aging-aircraft reviews, strategy documents, technical summaries, and business cases. Translate complex technical work into clear decision-oriented narratives that communicate priorities, organizational progress, financial and operational trade-offs, implementation needs, and the relationship between individual projects and the broader aging-aircraft strategy Lead, develop, and provide technical direction to a team of engineers responsible for aging-aircraft reliability initiatives. Establish expectations, allocate resources, guide technical problem-solving and decision-making, review recommendations, remove barriers, provide constructive feedback, and ensure the team’s work is rigorous, actionable, and aligned with organizational priorities What’s needed to succeed (Minimum Qualifications): Bachelor's degree Engineering or related technical field Minimum 5 years' experience in a data-driven engineering or business role Working knowledge of both Boeing and Airbus aircraft Engineering skillsets that can be applied to a range of aircraft systems and maintenance programs use cases Ability to analyze complex technical issues Detailed project management skills for regulatory compliance responsibilities Excellent verbal communication and technical writing Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required t