Manager Lab Operations - Healthcare Reprocessing at Sotera Health in Nelson Labs SLC

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies. Job Summary: The Laboratory Operations Manager is responsible for leading, developing, and motivating a high-performing team while ensuring operational excellence, employee engagement, and business performance. This role serves as a frontline people leader who establishes clear expectations, drives accountability, provides ongoing coaching and feedback, and develops employees to meet both current and future business needs. The Laboratory Operations Manager partners closely with the Senior Laboratory Operations Manager to execute departmental strategy, optimize operational effectiveness, improve key performance indicators, and ensure alignment with company values, quality standards, and regulatory requirements. The role is accountable for workforce planning, continuous improvement initiatives, operational execution, and fostering a culture of safety, collaboration, accountability, and customer focus. Essential Duties: Talent Management: Lead the recruitment, onboarding, development, engagement, and retention of employees Conduct regular one-on-one meetings with direct reports focused on development, performance, career growth, and engagement Establish clear expectations, goals, and performance standards for employees Provide timely coaching, recognition, and constructive feedback to support employee success Hold employees accountable to department objectives, company values, policies, and behavioral expectations Partner with Senior Manager and/or Human Resources to effectively address performance concerns, employee relations matters, and development opportunities Develop individual development plans and growth strategies for employees Create a culture of accountability, collaboration, professionalism, learning, and continuous improvement Lead succession planning efforts to ensure business continuity and future leadership readiness Identify and implement strategies that improve employee engagement and retention Department Level Operations and Strategic Oversight: Lead day-to-day operational execution to ensure safe, efficient, and effective laboratory performance Manage staffing plans, workload balancing, and resource allocation to meet customer commitments and operational objectives Monitor workflow and capacity to proactively address constraints and changing business demands Utilize operational metrics and key performance indicators to evaluate performance, identify trends, and implement improvements Drive achievement of service, quality, productivity, turnaround time, and utilization goals Partner with other departments to ensure a seamless customer experience and effective cross-functional collaboration Learn, champion, and leverage laboratory operating systems (LOMS) and other business systems to improve visibility, performance, and decision making Support implementation of new technologies, systems, and operational processes. Continuous Improvement & Business Performance Lead problem-solving efforts related to people, process, quality, and customer concerns. Support implementation of strategic initiatives designed to improve efficiency, quality, customer satisfaction, and employee e