Manager, Hospitality Services (1- year contract) at CIBC in Toronto, ON

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As part of the Chief Administrative Office, the Hospitality Services team helps deliver a high-quality executive experience through the planning and delivery of programs, events, and dining services that support senior leadership, the Board of Directors, and the Office of the CEO. As a Manager, Hospitality Services, you’ll lead the planning and delivery of executive events and hospitality programs at CIBC Square, including Board Weeks, specialty events, leadership engagements, and CEO-sponsored market-facing events. You’ll manage end-to-end event coordination, oversee the Group Executive Leadership Team catering and CEO Dining Program, and work closely with internal partners and external vendors to ensure a consistent and high-quality experience. You’ll also contribute to improving hospitality standards, refining processes, and identifying opportunities to enhance service delivery and executive partner satisfaction. This role requires strong collaboration, sound judgment, and attention to detail in a senior executive-facing environment. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. *** Please Note: This is a 1-year contract role*** How you’ll succeed Lead executive event delivery – Plan and deliver high-profile events for the Board of Directors, Group Executive Leadership Team, and Office of the CEO, including Board Weeks, specialty dinners, executive client engagements, and CEO-sponsored leadership events. Manage hospitality programs – Oversee the day-to-day delivery of the CEO Dining Program and Group ELT Catering Program, ensuring a consistent experience, high service standards, and smooth coordination across all activities. Coordinate with partners and vendors – Work closely with culinary teams, operational vendors, Corporate Events, Conference Centre teams, and other internal partners to support seamless event execution and strong service outcomes. Improve service and processes – Review feedback, identify opportunities to improve hospitality programs, and support enhancements to menus, service standards, systems, and operational processes. Support strategic priorities – Partner with the Senior Manager, Hospitality Services to help deliver the team’s priorities, share practical insights, and contribute to the ongoing development of executive hospitality services. Who you are You can demonstrate 5 years of experience in executive event planning, hospitality services, and program coordination. It’s an asset if you have experience supporting senior executive-facing events and dining programs in a corporate environment. You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You’re passionate about people . You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You know that details matter . You notice things that others don’t. Your critical thinking skills help inform your decisions and help you deliver a high-quality experience. You embrace and advocate for change . You continuously evolve your thinking and the way you work in order to deliver your best. You live your values . You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambit