Manager, Enterprise Growth (Customer Success) at Clay

Job description

About Clay Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research. In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue. In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members. Some things to know about us: • Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack. • Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. • All employees can work for free with world-class coaches who specialize in creativity, management, and more. • Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here. • Read about us in the NYT, Forbes, First Round Review, and more. Hear from our employees directly on our Glassdoor page! Manager, Enterprise Growth @ Clay We’re growing our Growth Strategy (Customer Success) team at Clay — the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine. As the Manager of our Enterprise Growth Strategy team, you’ll lead a group of world-class strategists who act as trusted advisors to our customers. You’ll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality. This is a high-impact role — you’ll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience. What You'll Do You’ll be a builder, a coach, and a connector. Specifically, you will: • Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession. • Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely. • Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value. • Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence. • Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration. • Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs. • Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions. • Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact. What You'll Bring We’re looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have: • 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function • 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company • A track record of driving revenue growth, expansion, and retention • A passion for coaching and developing others — you get energy from seeing your team thrive • Exceptional relationsh