Manager - Digital Product Ops at American Express in New York, NY

Job description

Go-To-Market Discovery Membership Experiences You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends. This Manager role will focus on product go-to-market and operations across the digital Discovery Membership vertical supported by AI technology. The successful candidate will serve as the central business contact to lead risk-related product requirements, product operations and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will have a deep understanding of Membership AI product initiatives and exhibit strong subject matter expertise in key Amex policies and processes. Lead go-to-market execution and product operations for digital membership and AI initiatives, including global launches of new products, features, and enhancements. Drive end-to-end launch management, partnering across Amex Digital Labs and key stakeholders (Legal, Compliance, Privacy, Risk, Control Management, Marketing, and Servicing) to secure required governance reviews and approvals and or cross-functional buy-in. Influence cross-functional and cross-business partners to align strategic priorities, business requirements, resources, and launch readiness. Own launch planning and execution, managing milestones, deliverables, dependencies, and stakeholder communications to ensure accountability and timely delivery. Build stakeholder alignment to secure buy-in, resolve issues, accelerate decision-making, and share best practices across the GTM organization. Demonstrate agility and adaptability by rapidly shifting priorities, workloads, and execution strategies in response to evolving business needs and the fast-changing AI landscape. Shape product strategy and innovation by leveraging customer, merchant, partner, and internal feedback to solve challenges and enhance product experiences. Anticipate and mitigate risks, proactively addressing roadblocks to protect launch timelines and business outcomes. Drive operational excellence by simplifying processes, scaling tools and playbooks, and accelerating speed to market. Optimize post-launch performance by monitoring results, identifying insights, and applying lessons learned to future launches. Exceptional interpersonal, communication, and influencing skills, with the ability to build strong relationships, negotiate effectively, and drive alignment across diverse stakeholders. Strong ownership and autonomy, with demonstrated ability to navigate ambiguity, exercise sound judgment, and drive re