Manager, Digital Platforms - Global Market Equities at OCBC

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. About the role We are seeking an experienced digital platform professional to support the delivery, operational readiness and ongoing reliability of our online trading platforms. The successful candidate will work across the end-to-end platform lifecycle, from requirements and user acceptance testing through implementation, production support and continuous improvement. The role requires close collaboration with business, technology, operations, risk and external service providers to deliver a stable, secure and effective digital experience for customers. This role is suitable for someone with strong hands-on experience in digital platforms who is comfortable working across both change delivery and production operations within a regulated financial-services environment. Key responsibilities Digital platform management Support the ongoing operation, stability and continuous improvement of digital trading platforms and related customer journeys. Work with Product Owners and business stakeholders to understand business requirements, customer pain points and platform enhancement opportunities. Translate operational and customer issues into clear requirements and improvement actions. Support platform enhancements across the full lifecycle from requirements through implementation and post-launch monitoring. User acceptance testing and quality assurance Define UAT scope, scenarios and acceptance criteria for platform enhancements and releases. Develop and execute test cases covering end-to-end customer journeys, business scenarios and exception conditions. Identify, document and assess defects based on business risk and customer impact. Work closely with technology teams and vendors to facilitate defect resolution, retesting and regression testing. Assess release readiness and support UAT sign-off based on agreed acceptance criteria. Production support and service management Monitor and support the stability and performance of digital platforms. Coordinate investigation and resolution of production incidents with technology, operations and external service providers. Assess customer and business impact and ensure material issues are appropriately prioritised and escalated. Identify recurring issues and work with relevant stakeholders to implement sustainable solutions. Support deployment verification, post-release monitoring and hypercare activities. Operational risk and controls Maintain relevant operating procedures, control documentation and supporting records. Support periodic reviews to ensure operating practices remain aligned with established procedures and controls. Identify operational risks, control gaps and manual dependencies and work with stakeholders on appropriate remediation. Support internal governance, risk, audit and regulatory requirements relating to digital platforms. Participate in business continuity and disaster-recovery exercises to ensure operational readiness and resilience. Stakeholder and vendor management Collaborate with stakeholders across Business, Technolog