Manager, Customer Solutions Centre at Mastercard in Dubai

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Solutions Centre Manager, Customer Solutions Centre Go-to-Market & Product Commercialization, Credit & Consumer Value Proposition (CVP) Role Purpose Lead commercialization, go-to-market, and growth of a co-badge credit portfolio in the UAE. Define product tiers, CVPs, pricing and interchange inputs; drive issuer adoption; manage engagement key ecosystem stakeholders; and support successful launch and scale-up of co-badged credit card programs that grow portfolio size, spend activation and revenue. ________________________________________ Key Responsibilities Product Strategy & Portfolio Management • Define the co-badge credit product strategy, roadmap, tier architecture, pricing/CVP inputs and interchange approach with Business Development and central product teams. • Align product plans with Mastercard regional objectives, UAE market dynamics, regulatory requirements and issuer/customer needs. • Monitor adoption, spend behaviour, profitability and portfolio performance to refine strategy and investment priorities. Consumer Value Proposition (CVP) Development • Design differentiated CVPs across mass, affluent, premium and ultra-premium tiers in collaboration with central product teams. • Develop benefit frameworks spanning travel, lounge access, dining, entertainment, rewards, cashback, digital/e-commerce, insurance and protection. • Build business cases, ROI assessments and recommendations for new benefits and proposition enhancements. Partnership Management • Act as the product lead for partner engagement, aligning product standards, customer experience, branding and acceptance strategies. • Identify strategic partnership opportunities and coordinate joint product development, launch plans, governance forums and market expansion activities. Issuer Engagement & Product Customization • Partner with issuing banks to develop customized propositions aligned with issuer customer strategies and scheme guidelines. • Advise issuers on segmentation, rewards, pricing, benefit optimization, acquisition opportunities and launch strategies through workshops and client engagement. Product Commercialization & Go-to-Market • Lead end-to-end product and customized CVP commercialization of co-badge credit products from concept to market launch. • Support Business Development team to develop go-to-market strategies for specific issuers and strategic merchants. • Support business development efforts through product positioning, client presentations, and solution selling. • Work with Central Product team to create sales enablement materials, product guides, competitive analyses, and commercialization toolkits. • Track pipeline opportunities and support issuer acquisition and conversion activities. Stakeholder Management • Work closely with central product, Cardholder Services and partnership teams; issuing banks; Mastercard Account Management; Loyalty and Services teams; and Finance and Pricing teams. • Influence senior internal and external stakeholders to secure alignment on strategic product initiatives. Performance Management • Define product KPIs and success metrics. • Monitor portfolio growth, new card issuance, spend and activation, revenue performance, benefit utilization and customer engagement. • Develop recommendations to improve product economics and cardholder value. • Provide regular performance reporting and strategic recommendations to leadership. ________________________________________ Qualifica