Manager, Customer Service at ITT in Valencia, CA

Job description

About ITT: ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue. Our businesses are organized in three distinct segments, each based around our core engineering DNA: Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell. Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone. Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. Position Summary The Customer Service Manager (CSM) , reporting to the Director(s) of Sales, is responsible for leading all customer service and inside sales activities related to the order management, delivery, and shipment of ITT Aerospace Controls products to customers worldwide. The CSM provides leadership, direction, and coaching to the Customer Service teams , ensuring high levels of performance, customer satisfaction, and operational excellence. This role is responsible for developing and maintaining strong, long-term customer relationships while driving effective order execution and demand fulfillment. The CSM serves as a key liaison between customers and internal functional teams, coordinating activities across Sales, Operations, Supply Chain, Engineering, Quality, and Finance to ensure alignment with customer requirements. This role ensures all stakeholders are informed of customer needs, order status, delivery commitments, and strategic growth opportunities, while supporting the achievement of business objectives and customer success. Essential Responsibilities ESSENTIAL DUTIES AND RESPONSIBLILTIES include the following. Other duties may be assigned. Customer Relationship Management Build customer trust through consistent communication, realistic commitments, accurate information, and positive results. Serve as the voice of the customer (VOC) internally, track and Customer Scorecards. Responsible for leading customer production readiness review Ensure all customer visit requests related to orders and demand on existing business are coordinated and supported. Maintain proactive communication and transparency on order status, risks, and resolutions. Customer Solutions Remains calm and constructive in emotionally charged interactions with customers and delivers unwelcome news objectively with the appropriate sensitivity. Identifies and drives options that support ITT’s strategy/business goals as well as customer needs. Negotiates mutually beneficial solutions for the customer and ITT by leveragin