Manager - Customer Meter Services at PPL Corporation in North Kingstown, RI

Job description

Company Summary Statement Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview The Manager-CMS directs and manages Regional Metering operations through leadership of Metering and Large Power Managers, Revenue Protection Specialists, Large Power and Service Technicians, Customer Contact Representatives , and all Regional Metering employees . The position is accountable for operational planning, workforce deployment, financial management, safety, compliance, and results across meter reading and service, secondary and large power metering installation and maintenance, revenue protection, field customer service, customer education, and related revenue cycle activities for PPL customers. Establishes priorities, develops organizational capability, and partners with Customer Service leadership to deliver safe , accurate, efficient , and cost-effective operations . Responsibilities Direct and manage regional meter reading and service operations and the installation, inspection, and maintenance of all secondary and large power metering installations . Establish operating priorities, allocate workforce and equipment resources, and monitor results to ensure safe, accurate, timely, and cost-effective service . Direct Revenue Protection functions, establishing priorities and overseeing the investigation, correction, and prosecution of theft of services. Coordinate resources and cross-functional activities, monitor outcomes, and implement improvements to protect revenue and ensure consistent execution. Lead the development and execution of safety training, tailboards , and meetings across assigned operations. Establish expectations, ensure resources and participation, and monitor effectiveness in advancing company safety Establish and sustain a proactive safety culture across Regional Metering operations. Integrate safe work practices into operational planning and execution, reinforce hazard identification and prevention, and ensure safety concerns are addressed promptly. Build and sustain a culture of accountability by establishing clear ownership, communicating operational expectations, and holding the organization accountable for safety, service quality, productivity, financial stewardship, and results. Oversee meter and metering equipment inventory planning, demand forecasting, and replenishment. Align inventory levels and order quantities with projected workload, operational requirements, and budget targets, and monitor inventory availability and associated costs. Lead workforce and talent development for assigned operations. Establish technical and leadership development priorities, coordinate training, and develop organizational capability to support current operating needs and future staffing requirements. Develop, manage, and monitor budgets for assigned responsibility centers and cost areas. Lead budgeting, forecasting, and expenditure review; analyze variances; and adjust resource plans to achieve monthly and annual financial targets while maintaining safety and service commitments. Establish and manage Key Performance Indicators and measurement processes for assigned operations. Monitor trends, identify performance gaps and improvement opportunities, and lead action plans to achieve safety, quality, service, productivity, and cost