Manager, Customer Growth & Activation at eBay

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Manager, Customer Growth & Activation, WHI Solutions Building the technology that powers automotive ecommerce. WHI Solutions, an eBay company, is an enterprise SaaS technology company powering the automotive parts industry. Our Nexpart platform is the B2B ecommerce marketplace that connects thousands of parts buyers and sellers across North America. Repair shops, dealerships, distributors and manufacturers use it to find, price and order parts, driving over $5 billion in transactions every year. We're a technology-first company building at the cutting edge of automotive ecommerce. From AI-powered parts buying to business intelligence, we keep pushing what a B2B marketplace can do for the people who keep vehicles on the road. Our team has been building together for decades, with a hand on the pulse of the automotive ecommerce marketplace the whole way. When you join WHI, you join a culture of builders: collaborative, welcoming, and serious about doing great work. We're looking for smart, focused, energetic people who are technology-forward and bring an open mind to new ideas. If that sounds like you, join WHI today! The Role and Opportunity The automotive B2B ecommerce market is evolving, and WHI is investing in a new, data-led way to grow our customer base. We are building a modern, CRM-driven approach to customer engagement, so we reach the right customers at the right moments with the right message. To run it, we are building a new Customer Growth & Activation team, and we are seeking a Manager, Customer Growth & Activation to lead it. Reporting directly to the Head of Strategy, this person manages a team of CRM specialists who make a high volume of outbound calls to our customers. The ideal candidate is a hands-on Salesforce expert and a proven builder of high-performing teams. They design outreach programs, run call cadence and campaign strategy, and use data to guide where the team focuses. This is a remote role with occasional travel. What you will do: Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors Build and refine Salesforce workflows and templates that support targeted, timely customer outreach Use data to prioritize outreach and measure what works Continuously improve team processes and tools to increase productivity and results Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy Help build out the team, partnering on hiring, onboarding and team structure Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go-to-market plans Represent WHI at a handful of trade shows and industry events each year What you will bring: 5+ years in inside sales, sales operations, customer growth or customer success, including 2+ years leading teams Proven track record of building and leading high-performing outbound or inside sales teams Deep, hands-on Salesforce experience, including workflows, reports and dashboa