Manager, Credit Bureau Reporting and Disputes at Sallie Mae in New Castle, DE

Job description

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Manager, Credit Bureau Reporting and Disputes will be responsible for managing a team that conducts in depth customer research and analysis through investigations into credit bureau disputes to ensure Sallie Mae remains compliant within regulatory expectations under the Fair Credit Reporting Act (FCRA). This position will also be responsible for all corporate initiatives related to and involving credit bureau reporting, including system of record project changes (including but not limited to system build-out for new product reporting), as well as architecting and implementing new business strategies in accordance with new legislation and industry requirements. This role requires an in depth understanding of the FCRA and various business processes that impact the company's credit bureau reporting/data furnishing and disputes functions. The Manager, Credit Bureau Reporting and Disputes is a motivated self-starter with a passion for digging into data to reveal accuracy opportunities as well as procedural and systematic gaps. What You'll Do Credit Bureau Disputes (50%) Lead and manage a team of credit reporting and dispute resolution specialists. Investigate credit disputes by analyzing the system of record, various supporting systems, and relevant customer-provided documentation. Manage all forms of credit bureau disputes including both Direct Disputes and ACDVs. Ensure Tradeblocks are processed accurately and rescinded where applicable. Work with the Customer Communications team to maintain, update, and create new correspondence in response to Direct Disputes. Disseminate enterprise-wide communication to discuss, review and research credit reporting issues leading to common dispute reasons. Ensure compliance with legal requirements, including the Fair Credit Reporting Act (FCRA), when resolving credit disputes. Communicate with customers, credit bureaus, and other relevant parties to gather necessary information and provide updates on dispute resolutions. Implement measures to prevent credit disputes and identify opportunities for process improvement. Conduct regular audits and quality assurance checks to verify compliance and address any potential issues. Create and maintain tools to enhance the performance of the credit bureau disputes team. Work with Legal team and assist with FCRA-related litigation matters pertaining to credit bureau disputes (and/or data furnishing). Oversee the proper access and use