Manager, Commercial Technology & Digital Solutions at Arrowhead Pharmaceuticals in Pasadena, CA

Job description

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position The Manager, Commercial Technology, is a hands-on role responsible for the daily operation of commercial platforms, reporting, marketing technology, and brand websites. The Manager also serves as the liaison between business stakeholders and the Enterprise Data Management team to implement, manage, and enhance commercial analytics capabilities using Databricks and Genie. This includes translating business needs into requirements, preparing and validating commercial data, supporting Power BI reporting, and enabling self-service analytics. The role provides technology support as the company expands into ex-U.S. regions. This includes preparing platforms, data flows, websites, reporting, and support processes for new markets while working with regional teams to address local requirements. The Manager will bring selected vendor-managed work in-house through practical knowledge transfer and phased handovers. This role is based in Pasadena, California, with an expectation to be in office 5 days a week. Responsibilities Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership. Use Databricks SQL and notebooks to query, transform, and validate commercial data and maintain reporting tables and views in coordination with Enterprise Data Management. Monitor scheduled data workflows, investigate refresh failures and data discrepancies, and coordinate fixes with Enterprise Data Management, data engineering teams, and vendors. Support connections between Databricks and Power BI, including data availability, refresh schedules, access, and troubleshooting. Partner with Enterprise Data Management to configure and maintain Databricks Genie for commercial use cases, including selecting datasets, documenting business terminology and metric definitions, and providing instructions and example SQL queries. Coordinate business testing of Databricks-enabled reporting and Genie capabilities, validate results against approved definitions and reports, document defects, and follow through on resolution. Test Genie responses, investigate incorrect results, and refine instructions and configurations with Enterprise Data Management based on business user feedback. Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners. Maintain report definitions, data mappings, refresh schedu