Manager Clinical Trial Payments at Johnson & Johnson in Prague

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: R&D Operations Job Sub Function: Clinical Trial Project Management Job Category: Professional All Job Posting Locations: Beerse, Antwerp, Belgium, Berlin, Germany, Issy-les-Moulineaux, France, Madrid, Spain, Prague, Czechia, Warsaw, Masovian, Poland Job Description: Global Clinical Operations (GCO) Manager, Payments (CCS)* Position Summary: As the Manager, Regional Payments Lead you are responsible to run the local region site for Contract & Centralized Services (CCS). Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and system payment issue resolution (concierge-service) by leveraging Global Shared Services. Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site facing). Responsible for the training of new CCS Payments Coordinators. Provides training to study teams relating to payment support and processes. Acts as liaison among colleagues within CCS and study teams to assist with complex issue resolution and/or guidance, as needed. Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments. Principal Responsibilities: Process: The focus of the job owner is to take on Process Ownership for below all processes regarding CCS and drive continuous improvement. Ability to shape processes to develop deep insights Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to global payments. Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes. Acts as a liaison among colleagues within CCS including Site Contract Managers (SCM) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments. Technology: High level of insight of knowledge of various CCS systems including but not limited to mCTMS, Ariba, P2P, SAP, RAVE, etc. People: Train new CCS team members on specific processes and technology. Full people management responsibility, including performance and development. (Global team - virtual environment) Attract and develop talent to enhance the team's effectiveness. May include people management responsibility, including performance and development. (Global team - virtual environment) Develop talent to enhance the team's effectiveness Exemplary customer focus with vision to drive solutions Principal Relationships: This position reports to Associate Director, Payments. Internal: ▪ Internal Business Partners (CCS, GD, etc.) External: ▪ Clinical Investigator Sites ▪ Commercial Suppliers Education and Experience Requirements: Bachelor’s degree or equivalent 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research Must have a working knowledge of the clinical payment processing with 4 years of payment