Manager, Client Tech Experience at Tarro in Kuala Lumpur

Job description

About Tarro Our vision Tarro is building the future of restaurant infrastructure. The U.S. restaurant industry is a trillion-dollar market, but it remains relatively underserved by technology. Running a restaurant comes with a never-ending list of operational work, and many owners spend most of their day on what they have to do rather than what they want to do. We envision a future where they can delegate that work to Tarro and focus on what they love doing. Restaurant owners want more orders, better margins, and fewer operational headaches. Giving them software is only part of the answer. Our ecosystem brings phone ordering, online ordering, delivery, point of sale, payments, and marketing into one vertically integrated operation. We combine software, AI, and human operations so independent restaurants can hand that work to us end to end. Using Tarro should feel like having experienced operators, engineers, and marketers working for your restaurant. Our job is to turn that expertise into services owners can rely on, without having to build those teams themselves. Our traction Thousands of restaurants have entrusted Tarro with their success. Since 2020, we’ve processed $3 billion in restaurant orders, helped those restaurants serve more than 20 million consumers, and taken an estimated 3 million hours of work off their teams’ hands. And we’re still early in our journey. Our team We’re a lean team with top talent from OpenAI, Meta, Google, Tesla, Square, Stripe, Shopify, and Citadel. We’re scrappy builders who love to roll up our sleeves and get into the details of improving a restaurant’s operations. Many of us regularly work in restaurants to experience firsthand what our users deal with. We move quickly, keep process light, and expect high standards of craft. Our leaders stay hands-on, and our teams have the autonomy to make decisions and the responsibility to see them through. At Tarro, product judgment and technical execution belong together. You’ll be trusted to understand the restaurant’s problem, decide how to solve it, and carry the solution through to something people use every day. If you want to build products restaurant owners depend on, we’d love to work with you. What We’re Looking For We’re looking for a technically minded leader who can both run an operation and build the systems that make it better. The Restaurant Technology Implementation team makes Tarro’s technology work reliably in real restaurants. From hardware deployment and onboarding to ongoing technical support, the team closes the gap between the products we ship and the experience restaurant owners have. Based in Kuala Lumpur, you will lead approximately 15 people across Malaysia, the Philippines, and the US. We already have a wide range of hardware in restaurants, including POS devices, payment terminals, routers, mini servers, and VoIP equipment, and that footprint will only grow over time. Every restaurant has a different physical setup, network, and way of operating. You will help the team navigate that increasing complexity and turn it into a dependable experience that restaurant owners can trust. This role combines technical problem-solving, product judgment, and direct people leadership. You will start close to the day-to-day operation, learning where restaurants struggle and where the team spends too much time on manual work. Your mandate is to turn those lessons into better tooling, automation, and ways of working, so the team can support more restaurants and increasingly complex technology without manual effort growing at the same rate. What You’ll Do Shape what Restaurant Technology Implementation looks like in two years. You will set the direction for the function, decide which problems matter most, and figure out what the team needs to build before the business outgrows what currently exists. You will not be handed a roadmap. You are expected to create one. Lead the charge into new territory. Tarro already has a wide range of hardware