Manager, Account Management, Mid-Market at Profound in New York, NY

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them. Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day. As Manager, Mid-Market Account Management, you’ll lead and develop a team of Mid-Market Account Managers responsible for driving renewal and expansion revenue across Profound’s growing mid-market customer base. You’ll set the strategy for how the team engages mid-market stakeholders, coaches them through high-velocity commercial cycles, and ensures every account is positioned for long-term growth. Partnering closely with Engagement Management, Product, and Revenue leadership, you’ll build the playbooks, processes, and culture that turn strong individual contributors into a high-performing, scalable mid-market team. What you’ll do • Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells • Own the team’s mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue • Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion • Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach deal strategy • Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting • Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner • Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor • Recruit, onboard, and ramp new Mid-Market Account Managers as the team scales, establishing structured training programs and career paths • Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface mid-market insights and improve customer experience • Identify and champion process improvements and tools that help the team manage a high volume of accounts efficiently Who you are • 4 or more years of SaaS experience in account management, customer success, or expansion sales, including at least 1 to 2 years directly managing a quota-carrying team • Proven track record of building and leading teams that meet or exceed renewal and expansion targets within a mid-market or commercial segment • Strong coaching and development framework with a passion for growing high-performing teams • Expertise in consultative selling and navigating mid-market deal cycles that balance speed with multi-stakeholder coordination • Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions • High emotional intelligence and executive presence with the ability to build trust at Director and VP levels • Operationally minded with a focus on building scalable systems tailored to mid-market pace and volume • Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment • High integrity and long-term orientation focused on sustainable revenue growth Location This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on s