Manager – Account Executive - Personal Bank Enablement at Visa in Melbourne, VIC

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description What’s it all about? As a Manager within Visa's NAB Partnership team, you will play an important role in supporting and growing Visa's Personal Bank relationship with NAB, one of Visa's most strategic and significant clients. Reporting to the Vice President, Head of NAB Partnership and working closely with the Senior Director, Personal Bank, you will help drive client engagement, partnership outcomes and execution across NAB's Personal Bank portfolio. You will work closely with NAB stakeholders and cross-functional Visa teams to support strategic initiatives, identify growth opportunities and deliver an exceptional client experience. The role provides exposure to a broad range of products, customer segments and strategic priorities, spanning core consumer payments, loyalty, digital experiences, value-added services and emerging opportunities across the broader NAB ecosystem. Success in this role requires strong relationship management skills, commercial curiosity, strategic thinking and the ability to translate client priorities into actionable opportunities and outcomes. You will develop a deep understanding of NAB's business, competitive environment and growth objectives , helping Visa strengthen its position as a trusted strategic partner. Core Responsibilities Account Management & Client Engagement Support the management and growth of Visa's Personal Bank relationship with NAB. Build strong working relationships with client stakeholders across product, portfolio, strategy, customer and payments teams. Support ongoing client engagement activities, including business reviews, strategic discussions and executive meetings. Act as a trusted day-to-day partner for client stakeholders, ensuring timely responses and effective coordination across Visa. I dentify opportunities to deepen Visa's relationships and engagement across NAB's Personal Bank ecosystem. Commercial Growth & Opportunity Development Support the identification and development of opportunities across issuing, value-added services, loyalty, risk, data and digital solutions. Assist in the development of business cases, client proposals and growth plans that create value for both NAB and Visa. Partner with product and solution specialists to bring relevant capabilities and innovations to the client. Monitor industry trends, competitor activity and client priorities to identify emerging opportunities. Contribute to portfolio growth objectives through effective account planning and opportunity management. Partnership Execution & Delivery Support delivery of strategic initiatives and partnership commitments across the Personal Bank portfolio. Coordinate activities across Visa stakeholders to ensure client priorities are delivered effectively. Drive follow-through on agreed actions, commitments and opportunities. Support issue resolution and escalation management where required . Work collaboratively with product, consulting, marketing, risk and client services teams to achieve client outcomes. Emerging Growth Opportunities Support relationship development and growth opportunities across emerging areas within the broader NAB ecosystem. Identify ways to expand Visa's engagement and relevance across new customer segments and business priorities. Coordinate internal stakeholders to support client opportunities and strategic initiatives. Help establish Visa as a trusted strategic partner acro