Manager, Accommodations Advising at University of Alberta in Edmonton, AB

Job description

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton. The Manager of Accommodations Advising provides leadership, supervision, service oversight, and operational direction for the university’s accommodation advising function. The position is responsible for ensuring that students seeking academic accommodations receive timely, consistent, respectful, and legally compliant service from the point of intake through assessment, accommodation planning, implementation, review, and referral. Operating within the office of Accessibility& Accommodations, the Manager oversees the work of accommodation specialist staff who support students with disabilities and other accommodation-related needs. The position provides day-to-day leadership for advising practices, staff development, workload management, case consultation, service standards, documentation practices, and continuous improvement. The Manager also supports appropriate interpretation and application of institutional policy, relevant legislation, procedural fairness, privacy requirements, and best practices in disability accommodation. The position contributes to the university by supporting equitable access to academic participation, addressing legal risk, reducing barriers for students, promoting consistency in accommodation decision-making, and strengthening the quality, credibility, and responsiveness of accommodation services. The Manager works closely with students, instructors, faculties, staff, service partners, and other managers within Accessibility & Accommodations to ensure that accommodation processes are student-centred, administratively sound, and aligned with the university’s duty to accommodate. Staff Recruitment, Hiring, Supervision, and Performance Management The Manager provides direct supervision and operational leadership for accommodation specialist staff, including continuing full-time staff and, where applicable, temporary or casual staff. This includes responsibility for recruitment support, onboarding, training, supervision, workload distribution, performance management, and ongoing staff support. Accommodation Advising Practice and Case Consultation The Manager provides leadership for the accommodations advising function, ensuring that students receive appropriate support and that accommodation-related decisions are consistent, well-documented, procedurally fair, and aligned with institutional obligations. Service Standards, Student Experience, and Accessibility The Manager is responsible for ensuring that accommodations advising services are accessible, timely, consistent, and responsive to student needs. This includes oversight of advising workflows, appointment availability, communication practices, triage processes, and service expectations. Policy, Procedure, Documentation, and Compliance The Manager supports the development, implementation, interpretation, and consistent application of accommodation-related policies, procedures, guidelines, and documentation standards. The position helps ensure that accommodation advising practices align with the university’s duty to accommodate and with relevant legal, privacy, and institutional requirements. Stakeholder Engagement and Collaboration The Manager works collaboratively with students, instructors, faculties, departments, service units, and colleagues within Accessibility & Accommodations to support effective accommodation planning and implementation. The position plays a key role in building trust, clarifying processes, and supporting shared understanding of accommodation responsibilities. Operational Planning, Risk Management, and Continuous Improvement The Manager leads operational planning and continuous improvement for accommodation advising services. The position identifies trends, assesses risks, improves workflows, and supports service planning in response to changing student needs, institutional priorities, and legal or policy developments. Training, Best P