Manager, Academy at Superhuman

Job description

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunitySuperhuman is building a centralized Academy from the ground up — and we need someone to run it. In this role, you'll lead the team responsible for creating self-serve educational content and delivering training programs across all of Superhuman's product lines, including established products and net-new AI products that are still going to market. Your mission is to make customers measurably more successful with Superhuman by driving product adoption post-activation. You'll join at a pivotal moment: the LMS is being stood up, the team is growing, and the playbooks that will define how our customers learn are being written for the first time. Some of the products you'll be building education for are still taking shape — without established user journeys, adoption benchmarks, or tidy content calendars to inherit. You'll have a talented team, a clear mandate to drive adoption, and the latitude to figure out how to get there. This is a role for someone who thrives at the intersection of customer education strategy and hands-on execution — someone who knows how education programs have traditionally been built, and has the judgment to adapt that knowledge to a fast-moving AI company where products evolve weekly and development cycles are measured in days, not months. You'll use AI not just as a subject you teach, but as a tool that makes your team faster, more autonomous, and more impactful. In this role, you will: • Lead a team of educational content creators and trainers and set a high bar for both quality and pace of execution across all workstreams • Own the creation and ongoing improvement of self-serve educational content (courses, guides, videos, tips) and instructor-led training programs (live, on-demand, and custom enterprise engagements) across all product lines • Build education for products at every stage of maturity, from established SaaS products with clear user journeys to pre-market AI products where you'll need to create effective resources without the safety net of existing adoption data • Partner with the head of the Customer Education group to connect everything the team builds to measurable adoption outcomes, define what success looks like, and build the measurement frameworks to track it • Develop and maintain a content and training roadmap that keeps pace with rapid product development, prioritizing across competing opportunities to maximize impact on product adoption • Embed AI tools and workflows across the team to accelerate content production, solve operational problems, and reduce dependency on other teams • Work cross-functionally with lifecycle marketing, product, growth, customer success, and operations to align educational content with the customer journey and ensure the Academy is a strategic adoption lever — not a silo • Experiment with new educational formats, channels, and approaches that challenge traditional thinking about how customer education is delivered Qualifications• 5+ years in customer education, learning & dev