Manager, Academic Records and Office Services at Colorado State University in Fort Collins, CO

Job description

Job Description Position Summary: The Office of the Registrar provides leadership and service in student enrollment and academic record management that supports recruitment, retention, and graduation goals of Colorado State University. The Office of the Registrar values Students, CSU’s Principles of Community, Collaboration, and our Employees. Based on our goals, values, and our commitment to inclusive excellence, the Office of the Registrar seeks to hire team members who demonstrate a positive attitude, a passion for producing quality work, an interest in serving as an educator, a commitment to treating others with respect and an internal motivation for doing the work we do. The Academic Records and Office Services Manager position provides leadership for the Academic Records unit and serves as the functional lead for Office Services within the Office of the Registrar. This position oversees academic records administration, office operations, communications, and administrative services; supervises professional and student staff; coordinates purchasing and office coordination functions; and manages institutional processes and initiatives that support the university's academic mission. The manager works collaboratively with specific campus partners to ensure effective service delivery, operational efficiency, compliance, and continuous process improvement in support of students, faculty, staff, alumni, and external partners. Full consideration date: November 6th, 2026, 11:59 PM MST. Essential Job Duties: Provide oversight of the Academic Records unit to ensure accurate, timely, and compliant processing of student records. Manage workflows, staffing coverage, and service standards; support registration and end-of-term operations; and collaborate with specific campus partners to resolve complex records issues and improve services. Oversee and coordinate specialized academic records initiatives, either directly or through assigned staff, including Colorado School of Public Health student registration, records management, and billing processes; administration of Doctor of Veterinary Medicine (DVM), Undergraduate Standalone Certificate, and Associate of General Studies (AGS) conferral processes; Employee Study Privilege program processing; CSU Dual Enrollment registration and records functions; and Colorado State University's participation in the Colorado Reverse Transfer Initiative. Serve as the functional lead for Office Services by coordinating department-wide office logistics, including mail services, office supplies, facility issues and remodels, process documentation, event planning, and continuous improvement of office services. Serve on a rotational basis as the Centennial Hall Building Proctor in partnership with the Office of Financial Aid, coordinate VPEA_Helpdesk requests. Manage purchase portal submissions, conference registrations, and other PCard purchases. Provide oversight for Office of the Registrar communications, directly or through assigned staff, including management of the departmental website, coordination of mass student email and text communications, publication of the Office of the Registrar newsletter, participation in cross-campus communication initiatives, and ensuring accurate, timely, and consistent messaging regarding Registrar processes, services, and deadlines. Provide direct supervision, coaching, performance management, onboarding, training, scheduling, and professional development for assigned professional staff, hourly employees, and student employees. Ensure appropriate workload distribution, cross-training, service quality, and successful execution of Academic Records and Office Services functions. Support Office of the Registrar leadership by researching peer and Colorado institutional practices, conducting policy analysis and benchmarking, coordinating responses to institutional research requests, and preparing recommendations to inform leadership decision-making. Support Office of the Regi