Managed Services Engineer at SHI International

Job description

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary We are seeking a Systems Engineer to join our Managed Service Provider (MSP) team. This role supports the implementation, administration, and troubleshooting of Windows Server environments, Microsoft infrastructure services, and business-critical applications across multiple customer environments. The ideal candidate brings solid on-premises Microsoft experience, practical troubleshooting and documentation skills, and the ability to work effectively with customers and senior technical team members across cloud and hybrid environments. Role Description Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures. Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features. Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies. Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies. Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives. Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate. Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices to maintain secure and supportable environments. Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs. Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks. Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation. Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations. Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents. Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration. Behaviors and Competencies Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs. Technical Troubleshooting: C