MainFrame Operator at Kyndryl in Center District

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role As a Mainframe Operator, you will sit at the core of mission-critical delivery, operating and safeguarding high-availability IBM z/OS environments that run enterprise-scale customer workloads. You will oversee production health, batch cycles, and system performance, ensuring that core business operations run seamlessly, securely, and reliably around the clock. In this role, you will act as a vital operational anchor—proactively catching anomalies before they impact the business and driving fast, structured incident triage when issues arise. Collaborating closely with cross-functional infrastructure, database, application, and network engineering teams, you will champion operational excellence and uphold rigorous enterprise standards. What You Will Do Monitor and operate IBM Mainframe production environments via console management to maintain optimal system health, uptime, and performance. Manage end-to-end daily operations, including batch job scheduling, workload execution, console commands, and system health checks. Detect, triage, and resolve production operational incidents rapidly, coordinating escalations and root-cause investigations where necessary. Oversee business-critical processing schedules to guarantee the successful, timely completion of essential enterprise workloads. Partner with database, storage, networking, and application support squads to orchestrate incident mitigation and service continuity. Execute scheduled maintenance windows, system IPLs, change requests, and enterprise disaster recovery exercises. Maintain and enhance standard operating procedures, operational runbooks, and shift handover documentation. Participate in rotating shift patterns and on-call support schedules to ensure robust 24/7 coverage for critical production events. Your Future at Kyndryl Becoming a Mainframe Operator at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas, or move vertically into senior leadership or specialized domain roles. There are many different types and flavors of roles at Kyndryl, so everyone can find the opportunity that suits them best. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 10+ years of direct, hands-on operational experience supporting enterprise IBM Mainframe environments running z/OS. In-depth expertise with core mainframe utilities and console navigation, including JES2/JES3, TSO/ISPF, and SDSF. Proven background managing automated workload schedulers such as CA-7, Control-M, Tivoli Workload Scheduler (IWS/TWS), or direct equivalents. Demonstrated experience with operational incident triage, console alerts, performance monitoring, and rapid fault resolution in live production. Sound working knowledge of enterprise mainframe subsystems and security frameworks, including CICS, DB2, IMS, and RACF. Solid practical understanding of mainframe backup, restore, and business disaster recovery protocols. Demonstr