Logistics Specialist at Regal Rexnord in El Paso, TX

Job description

Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office. ____________________ Position Overview: Own it. Drive Results. Make an Impact. Bring your initiative. Bring your ideas. Bring your drive. We'll provide the opportunity to make a real difference. Regal Rexnord is seeking a Logistics Specialist to join our team in El Paso, Texas. Our El Paso operation is a critical fulfillment hub responsible for warehousing, inventory management, and order fulfillment that supports customers across North America. This role offers unique exposure to international supply chain operations through close collaboration with our manufacturing and distribution partners in Chihuahua, Mexico. As a Logistics Specialist, you'll play a direct role in delivering an exceptional customer experience. You will own customer orders from receipt through delivery, serving as a key point of coordination between customers and internal teams. You'll work cross-functionally with Production, Planning, Purchasing, Logistics, and Warehouse operations to ensure products are delivered on time, customer expectations are met, and challenges are resolved quickly and effectively. This is an excellent opportunity for someone who enjoys taking ownership, solving problems, and making decisions in a fast-paced environment. You'll have the autonomy to drive results, strengthen customer relationships, and contribute to continuous improvements across the supply chain. Key Responsibilities: Manage the complete customer order cycle from receipt through delivery, ensuring accurate and timely execution. Serve as the primary point of contact between customers and internal departments, providing clear and proactive order-status updates. Monitor open orders, backlogs, past-due orders, and delivery performance daily to identify risks and drive corrective actions. Communicate shipment dates, delivery commitment changes, material constraints, and potential supply risks in a timely manner. Coordinate with Production, Planning, Purchasing, Logistics, and Warehouse teams to confirm material availability and production capacity. Manage and resolve escalations involving delays, shortages, demand changes, and delivery issues, including coordination of recovery plans. Participate in customer meetings to review open orders, priorities, delivery risks, and recovery actions. Maintain accurate and current order records, delivery commitments, and related information in the ERP system. Prepare and present customer service performance metrics, including on-time delivery, response time, delivery-promise accuracy, backlog, escalations, and customer satisfaction. Support continuous improvement actions that strengthen customer service levels and improve delivery performance. Required Skills and Qualifications: Bachelor’s degree in Industrial Engineering, Business Administration, International Business, Logistics, or related fields. Minimum of 3+ years of experience in customer service, planning, logistics, or order management. Strong Microsoft Excel skills with the ability to analyze order, inventory, and shipment data to identify trends, resolve issues, and support operational decision-making. Proactively identify and resolve issues that could delay raw material imports from El Paso to Mexico, including missing documentation, PO discrepancies, certificates, and other import requirements, escalating issues to Customs and Purchasing as needed to ensure timely material availability for production. Demonstrated ability to effectively prioritize competing work orders, operate independently with minimal direction, and take initiative to drive tasks to completion in a fast-paced environment. Highly self-managed with a strong sense of ownership, urgency, and accountability. Must be eligible and available to travel to our Chihuahua, Mexico site at least monthly. Preferred Skills and Qualifications: Experience with ERP systems; SAP experience is strongly preferred. Workin