Logistics Quality Improvement Post at JD.com in SAU-Riyadh Province-Riyadh

Job description

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Job Responsibilities 1. Systematically sort out and build up the quality standard system, and independently take charge of the full-cycle quality management of one business line, covering quality planning, control and continuous improvement, to ensure that the final delivery quality meets or exceeds expected targets. 2. Collect, organize and analyze operational data, identify quality issues and potential risks, and produce analytical reports. 3. Conduct root cause analysis for common operational exceptions (e.g., shipment detention, loss and damage), put forward on-site improvement suggestions, drive responsible parties to implement rectification, and track the effectiveness. 4. Ensure all business activities in the assigned area comply with the company’s quality standards and participate in operational self-inspections. Establish a regular quality monitoring mechanism, carry out root cause analysis for quality incidents and customer complaints, and promote effective corrective and preventive actions. 5. Make proactive overall arrangements for planned operational fluctuations (such as holidays, promotion campaigns, government events, extreme weather, etc.), including but not limited to resource coordination, strategy formulation, in-process intervention, result review and experience accumulation. 6. Respond immediately to unplanned operational fluctuations (such as sudden disasters, public opinion incidents, epidemics, etc.), quickly adjust operational strategies, assess the scope of risk impact, and mobilize operational resources for remediation. Coordinate recovery from operational anomalies (delivery delays, damaged or soiled parcels, lost shipments and replacements, etc.), handle urgent customer needs escalated by customer service, and mobilize resources to close exception cases. Job Requirements 1. Be proficient in data analysis tools, familiar with business metrics, and leverage data analysis to support daily work. 2. Familiar with end-to-end logistics operations or Saudi local market operations; candidates with 0-to-1 mechanism building experience are preferred. 3. Manage service quality, operational