Loan Servicing Imaging Processor - Harrisburg, PA at Mid Penn Bank

Job description

A great banking experience begins with a great team! Mid Penn Bank is actively seeking a Loan Servicing Imaging Processor in Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Loan Servicing Image Processor is responsible for performing a variety of duties to support the loan servicing function. As an integral member of the team, this individual will maintain, create, monitor and maintain the electronic Commercial, Residential, Consumer, and Small Business Administration (SBA) loan files and retention documents. The Loan Servicing Imaging Processor will prepare, scan, operate scanning equipment, index, retrieve, store and assure the quality control of loan document images and files. Essential Duties and Responsibilities Catalogs all new loan files for proper identification and filing with storage vendor. Monitors the electronic ticket system for document and filing requests. Retrieves or orders physical loan files when requests are received. Copies requests for loan documents. Manages retention of designated documents and loan files. Maintains accurate tracking of all loan files. Supports the bank with mail and email deliveries. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. Understands loan documents across Consumer, Residential, and Commercial. Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. On an ongoing basis, receives documents related to existing loans that require scanning to the electronic file and possible long term retention. Reviews the completed electronic loan file for quality control. Handles direct communications, both written and verbal, with customers and other parties. Handles customer telephone calls. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. Prepare and process requests in accordance with applicable procedures and policies to ensure compliant collateral perfection. Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Regular and predictable attendance is required. Education & Qualifications A high school diploma or equivalent. A minimum of one (1) years related experience required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; moderate typing and PC skills, including knowledge of Microsoft Excel, Access, and Word; loan processing; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills. Equipment/Machines Telephone PC/Computer keyboard Printer Calculator Fax machine Copy machine Document scanner Branch capture machine Pay Transparency We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant