Liquidity Lead at Wave in MW

Job description

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We are looking for an Agent Liquidity Lead who is resourceful and excited about getting things done. The successful candidate will effectively manage agent liquidity and cash operations in Malawi to ensure that our agent liquidity and customer needs at agent points are sufficiently and cost-effectively met. They will continually review and improve agent liquidity, Cash In Transit operations, security standards, processes and ensure strict Service Level Agreement adherence to all cash operations core requirements with Cash In Transit firms, our staff and agents. In this role, you'll; Manage the agent network in the country with minimal liquidity distress ensuring the effective management of the agent rebalancing and coordinating the cash pick-up from the Banks. Coordinate all cash in transit firm's operations seamlessly to ensure adherence to SLAs at all times to avert any agent liquidity distress. Coordinate the set-up, maintenance and the personnel of Premium Agencies and Premium Master Agents. Build and lead a skilled team capable of responding to the fast-growing Wave environment coordinating and leading them to implement strategy and achieve planned goals in agent liquidity. Develop the required team, policies, processes and strategies to address the liquidity needs. Be on top of the liquidity status nationwide. Identify priority areas and come up with innovative solutions to Wave’s liquidity needs, often identifying, planning and coordinating projects, processes and tools to improve Liquidity operations. Provide expert insight during policy reviews and process documentation. You will lead knowledge transfer sessions with other affiliate country operations on Malawi’sLiquidity Operations. Adhere to all security standard requirements and procedures diligently and report any challenges proactively and promptly. Other duties may be assigned from time to time through your line manager. Key details Location: You'll be based in Lilongwe, with frequent travels in the upcountry. Work authorization in Malawi is required. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space. Requirements Fluency in English and a local language. 5+ years of experience in managing liquidity in mobile money-related operations or retail commercial banks, cash movements / cash-in-transit / treasury. Minimum 2 years of experience building, leading and managing field-based teams Bachelor’s Degree in Finance, Accounting , Business Management or comparable field. Proficiency with Excel and/or Google sheets. Willingness to travel 70% of the time within Malawi Proven experience in customer relationship management. Strong kno