Library Services Technician at University of Maryland Eastern Shore in University of Eastern Shore, MD

Job description

Job Description Summary Organization's Summary Statement: The Frederick Douglass Library at the University of Maryland Eastern Shore invites applicants to apply for a full-time, non-exempt position with full benefits. This is a daytime position (8:00 - 5:00) with rotating Saturdays. Salary Range: $44,053 - $49,000 Benefits: The University of Maryland Eastern Shore, as a University System of Maryland institution and a Maryland State agency, provides a comprehensive benefits package to all regular faculty and staff. The Office of Employee Benefits provides consultative services and assistance with benefits planning, enrollment, and changes. Eligible employees may participate in a variety of benefit plans including: • Health insurance, including multiple medical plan options for employees and dependents offered through the State of Maryland Employee Benefits Division. • Prescription drug, dental, and flexible spending accounts, and vision coverage. • Retirement plans: mandatory enrollment in a state pension system or an Optional Retirement Plan with Fidelity or TIAA, Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance). • Tuition remission benefits for eligible employees and, subject to USM policies, spouses and dependents at University System of Maryland institutions. • Non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on- call pay and paid holidays. • Employee wellness and support resources and access to the State of Maryland wellness programs. Responsibilities: Under general supervision, performs assigned tasks within one or more library functional areas. • Utilizes library software as systems to retrieve and enter data. • Performs assigned staff functions within the library management system. • Uses designated library systems, tools, standards, and processes to create, describe, and organize a variety of library information resources. • Provides customers with information and guidance in finding and retrieving library information resources. • Charges and renews books and other materials for customers using the library management system. • Performs basic troubleshooting of technical problems and resolves or refers problems to others as appropriate. • Receives and resolves customer complaints or makes referrals as necessary. • Applies knowledge of library collections and other accessible resources to fulfill customer needs. • Answers inquiries regarding basic policies relate to access and use of library collections and services. • Maintains local physical collections to include sorting and shelving materials, preparing materials for shipping and receiving processes for library materials. • Performs other duties as assigned. Physical Demands: • Manual dexterity, physical mobility, and some physical strength/stamina. • May require extended periods of standing, bending, stooping, sitting at desk. • May require lifting. • Requires communication with a variety of constituents externally and internally. • Requires operation of a variety of office equipment. Minimum Qualifications EDUCATION: High School Diploma or GED. EXPERIENCE: Two years of experience directly related to the primary duties of the position. OTHER: REQUIRED KNOWLEDGE/SKILLS/ABILITIES: Working knowledge of the nature and function of libraries and terminology; of library services, practices and procedures, and quality customer service and teamwork. Skill in alphabetic and numeric filing; proficiency and adaptability in using common computing, productivity, and information discovery tools, and library software to input and retrieve information. Ability to effectively communicate orally and in writing; to establish and maintain effective working relationships with customers and staff; to work independently an