Library Services Assistant (Temp) at Vanderbilt University in Nashville, TN

Job description

Position Summary: Reporting to the Director of the Music Library, the Library Services Assistant coordinates the evening operation of the Music Library service desk and provides high-quality customer service to library users. Working 20 hours per week, including three late afternoon/evening shifts, this position oversees circulation services, maintains the physical organization and accessibility of library collections, and serves as the primary point of contact for library users during hours when librarians are not present. The position exercises independent judgment in responding to musicrelated reference and service inquiries, assists library users with equipment and technology, and supports outreach and engagement activities. This position also oversees shelving quality control, digitizes print and audio materials, and assists with the training and supervision of student employees in the absence of the Student Supervisor. This position plays a key role in fostering a welcoming, user-centered environment while ensuring efficient library operations and adherence to established policies and procedures. Occasional coverage of additional shifts may be required to support departmental staffing needs. About the Work Unit: The Jean and Alexander Heard Libraries at Vanderbilt University is comprised of nine libraries, as well as service departments in technical services, scholarly communications, IT infrastructure, and digital scholarship. We seek to create a welcoming environment and serve as a partner in research and scholarship. The libraries are dynamic places for faculty, staff, students, and alumni to reflect and discover. We also strive to be a workplace in which staff at every level continuously grow in knowledge and skills, staying abreast of advances and trends in librarianship to power relevant, vibrant research libraries. The Temporary Support Assistant works in the Wilson Music Library, one of nine campus libraries within the Jean and Alexander Heard Libraries. The library’s primary user base is faculty, students, and pre-college students located in the Blair School of Music but inclusive of general university students interested in music. The music library staff work closely as a team, planning and delivering services to their constituents and making collections decisions together. The Jean and Alexander Heard Libraries are fundamental to the university’s goal of advancing scholarship and learning. We collect, preserve and make accessible a wide variety of resources, we partner with faculty and students to shape research, and we encourage the development of informed scholars and engaged citizens. Key Functions and Expected Performance: Performs all circulation functions and coordinates all operations of the service desk. Provides music subject expertise for reference services during hours when librarians are not present; exercising independent judgment, interviews library users to determine scope and depth of requests, then responds to or refers requests for appropriate action. Responsible for the physical and organizational maintenance of the Music Library’s print materials collection. Develops and maintains system to review shelving for accuracy; responsible for shelving quality control; keeps statistics related to shelving to establish workflow metrics. In the absence of the Student Supervisor, supervises and participates in the training of student employees. Develops friendly, cooperative working relationships with library users; promotes a positive library image in contact with the public. Instructs library users in the use of audio-visual equipment, and printers as needed; resolves problems with this equipment. Supports student desk attendants in resolving customer service issues in a user-focused, equitable way. Responds to emergency situations as appropriate per established guidelines and procedures. Digitizes print and audio materials. Assists with the processing of archival materials. Communications: Internal