Leisure Air Desk Travel Consultant - Remote at Auto Club Group (ACG) in AOB

Job description

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Location Details: Remote Position Schedule / Shift : Monday – Friday, 9:00 a.m. to 6:00 p.m. EST Position Summary: The Leisure Travel Consultant provides consultative travel planning and sales support for members, customers, executive management, board members, and internal partners through an inbound service environment. This role is responsible for identifying traveler’s needs, recommending and booking domestic and international travel arrangements, promoting membership and preferred vendor offerings, and delivering an exceptional end-to-end customer experience. Key Responsibilities Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients, Customers, Executive Management, Board Members, Field and Call Center Agents through an in-bound telephone environment. Determine member, customer, executive client needs based on individual consultation and emphasizes preferred vendors as appropriate. Cross sell membership to align with the ACG Connected Member Vision Consummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares. Receive, investigate, and provide timely resolution to travel problems and issues. Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS) Plan and book complex international and domestic itineraries, hotel, car and rail reservations Meet or exceed established performance, production and quality standards Learn and use a variety of travel related information including geography and travel resource material Work independently with minimal supervision Arrange travel itineraries for small groups Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups Offer advice on the destination and be knowledgeable about making transportation and accommodation requests Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars Required Qualifications: High school diploma or equivalent Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions. Car, Hotel and Insurance knowledge Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions. Car, Hotel and Insurance knowledge Compensation: Leisure Travel Consultants earn a competitive salary between $17.76/hour to $27.62/hour with annual bonus potential based on performance. Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of ser