Learning Operations Senior Specialist at BP in Budapest

Job description

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our Team and advance your career as a Learning Operations Specialist In this role You will: Responsible for the provisioning of the goods and services required in support of the rollout of training sessions. Identify and escalate risks and issues, providing potential solutions to mitigate. Scheduling trainers and faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors to this end. Select and confirm appropriate training venues against a defined list of criteria. Exercise judgement when balancing advantageous ‘met requirements’, including budget, when confirming choice. Timely ordering of training materials arrangement of special training requirements including among others the management of virtual or physical materials, the ordering of various IT services or catering and ensuring the availability of required tools (e.g. scrap cars, diesel oil etc.). Coordinate sessions, completing all session related tasks outlined in workflow tool (Salesforce), ensure that training records on bp’s learning management system (Cornerstone) are updated accurately and within agreed timeframes. Process all training assignments requested via Salesforce workflow tool into My Talent & Learning using appropriate training matrices and adhering to the operating model and delivery standards. Responsible for recording the costs (estimated and actual) for all goods and services contracted against a session – following up for invoicing within agreed timescales. Responsible for maintaining the absolute accuracy of the information held on Salesforce and Cornerstone. Compose and manage learning objects, ensuring detailed testing and validation checks are in place. Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to our vendors, learners and faculty. Ensure clear and accurate communication to all learning audiences via Salesforce, within agreed timescales i.e., provide full customer service to learners, collaborator, vendors, and colleagues through strong case management practices. Support the preparations for the annual ISO 9000 accreditation by reviewing and updating process documentation. What You will need to be successful: Experience in a multinational environment, preferably in shared service center Proficiency in English French or German language knowledge is an advantage Excellent customer service skills Strong systems and digital literacy Confident Microsoft Office user Foundational knowledge of any Learning management system is an advantage CRM usage experience is desirable Desirable business skills include collaboration, communication, curiosity, customer centric thinking, data analysis At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Flexible working schedule: home office up to 3 days / week, based on team agreement Opportun