Learning and Enablement Specialist at Unitek College in Tempe, AZ

Job description

Purpose of the Position: The Learning & Enablement Specialist, Financial Aid is responsible for developing and enabling employees and leaders who support the financial aid lifecycle. In this role, you will serve as a Financial Aid subject matter expert, designing and delivering learning experiences, resources, and ongoing support that help employees understand  expectations, apply processes correctly, and perform their roles confidently and consistently. Beyond traditional training, you will play a key role in shaping the future of Financial Aid enablement at Unitek. You will help advance how employees access knowledge, develop proficiency, collaborate with colleagues, and receive support in the flow of work. Through emerging technologies, innovative learning approaches, and continuous improvement, you will help build a more effective, scalable, and responsive enablement experience. Working closely with Financial Aid leadership, campus teams, and business partners, you will help accelerate role readiness, strengthen performance, and promote consistent, compliant Financial Aid practices across Unitek. Job responsibilities: Training delivery & facilitation • Deliver onboarding, role-specific orientation, and ongoing training for Financial Aid employees and leaders. • Facilitate live virtual and in-person training, workshops, practice sessions, and  reinforcement activities. • Provide coaching and follow-up support to help employees apply learning effectively in  their day-to-day work. • Adapt delivery based on learner experience, performance needs, and changes to  Financial Aid processes or requirements. • Support new employees through role readiness and transition from training into  independent performance.   Learning design & role enablement • Design and maintain Financial Aid learning experiences, training materials, job aids,  process guides, practice activities, and role-based resources. • Translate complex regulations, policies, processes, and system workflows into clear,  practical guidance employees can use in their work. • Contribute to the development and ongoing improvement of Financial Aid RoleReady  resources, including role toolkits and readiness experiences. • Create learning solutions that emphasize application and performance rather than  information alone. • Ensure learning materials remain current as processes, systems, regulations, and  organizational expectations change. Financial Aid subject matter expertise • Maintain strong working knowledge of Financial Aid operations, including federal Title IV  requirements and applicable institutional policies and procedures. • Serve as a trusted resource for Financial Aid processes, workflows, systems, and  common employee questions. • Partner with Financial Aid leadership and appropriate compliance or policy owners to  ensure training accurately reflects current requirements. • Identify areas where employees may be experiencing confusion, inconsistency, or  performance risk and recommend enablement solutions. • Escalate policy, compliance, or process questions that require interpretation or decisions  from the appropriate business owner. Knowledge sharing & continuous enablement • Administer and support Financial Aid peer-to-peer learning and knowledge-sharing  channels to encourage collaboration, problem-solving, and consistent practices. • Monitor employee questions and discussions, providing timely answers, guidance, or  escalation to appropriate subject matter experts. • Identify recurring questions, knowledge gaps, and opportunities to improve existing  training, processes, and role-based resources. • Translate insights from employee interactions into updates and enhancements to  Financial Aid toolkits, job aids, and other enablement resources. • Promote awareness, adoption, and ongoing use of available learning and p