Lead | Telecom/Mobile | Sofia | Swedish/Polish-Speaking at Sutherland

Job description

Sutherland is seeking a talented Team Manager to support one of our growing Telecom programs! If you have strong customer service leadership experience in the telecom domain and can speak Polish/Swedish fluently, we want to hear from you!   As a Team Manager, you will: Set the path to success by managing performance and service quality to guarantee customer satisfaction. Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - Identify the training needs that will equip the staff with fundamental skills and knowledge Have a thorough understanding of the various system tools and operational procedures utilized within the program Collaborate with stakeholders on a regular basis for changes on promotions and updates Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers  Our most successful candidates will have: Finished a Bachelor’s Degree of any course 1-2 years of team leadership experience in similar role/domain  Polish/Swedish fluency Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements Demonstrated leadership skills; able to take the lead in making improvements and resolving issues Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Excellent working knowledge of MS Office applications  All your information will be kept confidential according to EEO guidelines.