Lead Product Manager, Gigs for Work at Gigs in New York, NY

Job description

About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. Things We Care About We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard. • Speed. We move and we ship. We set bold deadlines and treat every week like it matters. • Ownership. If you see something broken, fix it. We don't wait for permission. • Customer Obsession . Our customers' product is our product. • Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information. • First principles. We don't ask how things have been done before. We ask why they were done that way at all. The Role Corporate mobility hasn’t really changed in 20 years. It still runs on paper contracts, carrier account reps, and spreadsheets. IT leaders juggle a separate contract in every country, take on surprise roaming fees, mail physical SIMs, and cancel lines by hand weeks after someone leaves. Every company with a distributed workforce lives with this mess, and almost nobody has tried to fix it. Gigs for Work is fixing it. Our vision is employee connectivity that works like modern software: set up automatically on day one, follows the employee across borders, and shuts off on their last day without anyone filing a ticket. Companies already use Gigs for Work to activate, manage, and pay for employee phone plans in 25+ countries. That includes enterprise SIMs on top networks, eSIMs delivered over Slack, Teams, WhatsApp, or email, provisioning tied to the employee lifecycle, and one invoice across every country. Teams can run it from our dashboard or plug it into their IT stack so it runs itself. As Lead Product Manager for Gigs for Work, you’ll own the product vision, strategy, and roadmap end to end, working directly with the GM and GTM teams. This is a rare chance to rebuild a whole category from first principles, with the platform underneath to actually ship it. What You Will Do • Set the vision and own the roadmap. Define where Gigs for Work goes over the next several years, and build a multi-cycle roadmap that serves customers now without losing sight of that vision. • Get deep into your customers’ world. This product has several buyers with different needs. IT wants zero tickets. People teams want a great first day. Finance wants one predictable invoice. Procurement wants fewer vendors. Spend real time with each of them, read support threads, study usage data, and turn what you learn into sharp problem statements the team can rally around. You should know our customers’ pain better than they can put it into words. • Think like an architect, not a feature factory. Map the product and systems as they exist today against where they need to be, then make the calls on data models, abstractions, and platform investments that let us launch a new country or integration in days, not quarters. Turn that into a back-end roadmap that removes manual work and makes the team faster every cycle. • Auto