Lead Product Manager Customer Experience -EMR Integrations at Myriad Genetics

Job description

Overview The Lead Product Manager, Customer Experience – EMR Integrations defines and drives Myriad’s enterprise strategy for EMR-integrated customer experiences, with a focus on embedding genetic testing into clinical workflows in ways that are intuitive, scalable, and clinically meaningful. This role partners across Product, Engineering, EMR Technology, Clinical Product, Commercial, Operations, and Executive Leadership to identify high-value opportunities, align investments, and deliver measurable improvements in ordering, results delivery, clinical decision support, and downstream workflows. In addition to owning product strategy and execution, this role serves as a hands-on leader and mentor within the Product organization, advancing best practices, supporting cross-functional delivery, and elevating the value of customer experience. Responsibility Product Strategy, Vision & Portfolio Leadership: Define and drive the multi-year product strategy for customer-facing EMR integrations across Myriad’s portfolio. Set priorities that balance customer needs, business objectives, technical feasibility, and long-term platform value. Lead roadmap planning and investment recommendations for integration, workflow, and interoperability capabilities. Identify market, regulatory, interoperability, and healthcare technology trends that create strategic advantage. Build data-driven business cases and align senior stakeholders on priorities, risks, and tradeoffs. Customer Experience & Workflow Transformation: Champion an enterprise view of the customer experience across ordering, results delivery, clinical decision support, and follow-up workflows. Identify opportunities to improve clinical workflows through EMR-enabled experiences that are intuitive, scalable, and measurable. Partner with strategic customers, clinicians, and health systems to understand needs and shape future-state product direction. Define customer experience principles and outcome measures that guide product decisions across teams. Ensure investments improve provider efficiency, adoption, utilization, and customer satisfaction. EMR Integration & Interoperability Leadership: Lead product strategy for EMR integration capabilities, and extensibility across broader EMR ecosystems. Guide interoperability priorities across HL7, FHIR, APIs, discrete data exchange, and clinical workflows. Partner with Engineering and EMR Technology to evaluate technical approaches, scalability, and long-term platform investments. Drive execution of high-impact initiatives that increase adoption, improve workflow fit, and deliver customer value. Establish standards and best practices for customer-centered integration design. Cross-Functional & Executive Leadership: Serve as the primary product leader for EMR integration strategy across Product, Engineering, Clinical, Commercial, Operations, and Customer Success. Influence senior leadership through customer insight, strategic recommendations, and business impact analysis. Align cross-functional teams around priorities, tradeoffs, resource constraints, and execution plans. Represent Product Management in strategic customer, partner, and executive discussions. Build trusted relationships across organizational boundaries to accelerate decisions and deliver results. Performance, Outcomes & Continuous Improvement: Define portfolio-level success metrics for adoption, workflow utilization, customer experience, efficiency, and business performance. Use quantitative and qualitative insights to evaluate investments and maximize customer and business value. Identify opportunities to improve integrated digital workflows, customer outcomes, and operational performance. Drive continuous improvement based on customer feedback, field insights, market dynamics, and performance data. Develop executive-level reporting and recommendations on product performance and strategic opportunities. Product Leadership & Team Development: Mentor Product Managers and cross-functi