Lead Platform Support Engineer at SS&C Technologies in Union, NJ

Job description

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Lead Platform Support Engineer Job Title: Lead Platform Support Engineer Getting to know the Team: The SS&C Private Markets Technology organization supports the world’s largest Fund Administration Business with nearly $1T in Assets Under Administration (AUA). We’ve recently embarked on multiple multi-year initiatives to enhance our existing processing capabilities and develop entirely new next-generation platforms that automate, scale, and enhance our industry-leading business to drive growth, service efficiency, and client engagement through technology. The Application Support Team is responsible for enhancing and managing a “best-in-class,” global 24x7 application and user support model, which is appropriate for the growing global footprint of the SS&C Private Markets business. This entails ongoing support process reviews and enhancements, continuous assessment and improvement of our monitoring processes, and the use of effective troubleshooting techniques to provide a reliable, robust, and effective technology operating environment for the SS&C Private Markets business. Why You Will Love It Here! Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: As a Lead Platform Support Engineer, you will be responsible for overseeing the day-to-day operations of our platform, ensuring system performance, availability, and reliability. You will also lead and mentor a team of platform support engineers, acting as a technical leader and key point of contact for resolving complex issues. You will collaborate with Development resources, DevOps Engineers, and members of our Product Teams to ensure smooth platform operation and support the deployment of new features. Our platform runs across containerized and virtual-machine estates, deployed through GitOps and pipeline-driven automation. We expect our engineers to work fluently with modern AI-assisted engineering tooling as part of their daily practice — using it to accelerate troubleshooting, automation, and documentation without compromising rigor or change discipline. While this is primarily a support leadership role, a limited portion of your time will be spent on hands-on DevOps engineering work in partnership with our Product Development and DevOps teams — building and refining the deployment automation you also operate. Incident Management: Act as the escalation point for high-priority incidents, troubleshoot complex platform issues, and manage incident resolution to minimize downtime. Platform Monitoring & Observability: Monitor platform performance and proactively identify and resolve potential issues to ensure optimal uptime and reliability. Extend and maintain observability coverage — metrics, logs, distributed traces, and service-level indicators — across the estate. Root Cause Analysis: Conduct thorough root cause analysis for recurring issues, implementing permanent fixes, and improving platform stability. Collaboration: Work closely with product, engineering, and DevOps teams to identify,