Lead Platform Owner , New Business & Underwriting at Manulife in Boston, MA

Job description

The Lead Platform Owner, New Business & Underwriting is responsible for the leadership, stability, and continued evolution of John Hancock’s New Business & Underwriting platform. In this Director-level role, you will own the platform roadmap, delivery outcomes, and operational health, ensuring the platform supports the efficient, compliant, and scalable onboarding and underwriting of individual life insurance business. You will partner closely with business leaders, architecture teams, data teams, risk partners, and vendors to deliver measurable business outcomes while advancing long-term modernization and simplification objectives. Position Responsibilities: Platform Strategy & Ownership Define and execute the New Business & Underwriting platform roadmap in alignment with Individual Life business priorities, digital initiatives, and target architecture. Partner with architecture teams to advance platform capabilities, reduce complexity, introduce responsible artificial intelligence capabilities, improve straight-through processing, and shorten application-to-issue cycle times. Evaluate platform capabilities, vendor offerings, and incremental innovations that can improve underwriting efficiency, risk selection, and the overall customer experience. Ensure the platform remains stable, secure, scalable, and fit for purpose across new business intake, underwriting, case management, and downstream integrations. Develop a modernization roadmap that reduces technical debt, simplifies integrations, improves platform extensibility, and supports future artificial intelligence and advanced analytics capabilities. Partner with enterprise data teams to support high-quality, governed data assets for underwriting decisions, automation, reporting, and artificial intelligence solutions Delivery, Execution & Operational Health Lead the planning, prioritization, and execution of platform initiatives, enhancements, and regulatory changes across New Business and Underwriting workflows. Balance delivery commitments, regulatory requirements, and technical debt while maintaining reliable day-to-day operations. Apply Agile delivery practices to improve predictability, transparency, collaboration, and continuous improvement. Monitor platform performance, availability, incidents, and service health, partnering with support teams to address risks and resolve issues. Establish and track platform key performance indicators, including application-to-issue cycle time, straight-through processing rates, underwriting productivity, quality, resiliency, and operational efficiency. Drive continuous improvement through automation, observability, proactive monitoring, and the reduction of manual operational activities. Business Partnership & Stakeholder Management Serve as a strategic technology partner to New Business and Underwriting stakeholders, aligning platform delivery with measurable business outcomes such as cycle-time reduction, improved quality, and cost efficiency. Collaborate with Product, Distribution, Underwriting, Operations, Compliance, and Risk partners to translate business needs into clear technology priorities and actionable delivery plans. Provide clear, concise, and executive-ready updates on platform health, delivery progress, risks, priorities, and value realization. AI, Automation & Intelligent Decisioning Define and execute the platform’s artificial intelligence strategy, identifying opportunities to improve underwriting efficiency, decision quality, customer experience, and operational effectiveness through responsible adoption. Partner with business, architecture, data, and risk teams to implement AI-enabled solutions, including underwriting decision support, evidence summarization, document intelligence, case prioritization, agent copilots, workflow automation, and predictive analytics. Establish appropriate governance, controls, and monitoring for artificial intelligence capabilities, ensuring alignment with regulatory requirements, m