Lead Person DTC at Mattel in Jonestown, PA

Job description

Lead daily DTC warehouse and fulfillment operations, ensuring customer orders are processed safely, accurately, efficiently, and on time. Assign and balance associates based on workload, staffing, operational priorities, and productivity expectations. Enforce warehouse safety standards, PPE requirements, safe equipment operation, and established SOPs. Monitor order accuracy, product handling, scanning, staging, quality, and completion against daily goals. Track productivity and operational KPIs, identify workflow issues, and escalate or resolve barriers impacting performance. Coordinate with supervisors, Inventory Control, Planning, and other warehouse teams to resolve inventory, order, and operational issues. Lead shift start-up communication and provide associates with clear direction on daily priorities and expectations. Coach, train, and provide performance feedback to associates while supporting onboarding and cross-training. Maintain required operational and safety documentation and provide accurate end-of-shift updates to supervision. Support continuous improvement efforts focused on safety, quality, productivity, and efficiency. Experience in DTC, e-commerce, or high-volume fulfillment operations . Familiarity with WMS, RF scanners, order-processing systems, and productivity dashboards. Basic data and reporting skills with the ability to monitor productivity, quality, and labor utilization. Experience training or cross-training warehouse associates. Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate:  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate:  At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute:  We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. Our Approach to Flexible Work: This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter. Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer produc